Electronic Service Specialist (Onsite Monday - Friday)

Not your typical financial institution,
IU Credit Union blends leading-edge business practices with a family atmosphere. We take pride in our Best Places to Work in Indiana and Best Places to Work in Bloomington designations, and in being voted Bloomington's Best Financial Institution for fifteen years. We invite you to visit our Career Page to learn why we think you will love working here.

Some highlights of IUCU's generous benefit package include:
comprehensive, affordable health insurance (medical, prescription, dental, vision, Teledoc); outstanding 401(k) plan with 10% employer contribution; hundreds of professional development opportunities throughout the year, every year; plenteous paid time off (20 paid vacation/holidays your first year), paid parental leave and paid day off to volunteer in the community; company-provided mental health offerings (virtually/electronically & in-person), up to $250 reimbursement for diversified wellness options; annual performance incentive (up to 5% of your annual salary); tuition reimbursement up to 3,200 annually; company-paid life insurance...and the opportunity for meaningful work in a not-for-profit organization.

Peruse our generous benefit offerings at
https://www.iucu.org/careers/index.html

IU Credit Union has an opportunity for an Electronic Service Specialist onsite in Bloomington, IN.

As a Specialist, you will:

• Build rapport and process requests and inquiries with accuracy.
• Be able to follow detailed department processes and procedures.
• Understand and maintain compliance with Credit Union policies and procedures, and applicable laws and regulations.
• Maintain a working knowledge of all functions within the department to sustain integrity of the department's guidelines and Service Standards.
• Be able to manage strict deadlines and time sensitive duties accurately & efficiently.
• Assess situations, apply sound judgement and use troubleshooting skills to assist branches and members.
• Provide assistance via phone or email for departmental duties.

Departmental Responsibilities:

• Credit Cards
• Debit Cards
• Debit Card Instant Issue
• Zelle Transfers
• Wire Transfer Processing
• Bill Pay
• Electronic Loan Payment Reversals
• Mobile Deposits
• Imaged ATM Deposits
• ACH Exceptions and Disputes

Qualifications:

• Excellent verbal and written communications skills
• Ability to manage and prioritize multiple tasks and deliverables
• Excellent problem solving and decision making skills
• Selfmotivation and initiative
• Strong organizational skills and detail orientation
• Ability to work on various computer systems and software
• Good writing / data entry skills with emphasis on accuracy
• Ability to work both independently and as part of a team
• Dependability and flexibility with work hours and duty assignments

Please Note: To verify eligibility to work in the United States. IU Credit Union participates in E-Verify, an internet-based employment verification system, administered by the U.S. Department of Homeland Security, USCIS, Verification Division and the Social Security Administration.

WHAT WE DO

At IU Credit Union, we're passionate about helping our members and the communities where we live and work. For the past 67 years, our mission has remained the same: Creating value for our members, promoting financial well-being and contributing to the betterment of our community. We take pride in being voted Bloomington's Best Financial Institution for twelve years, and in our Best Places to Work in Indiana and Best Places to Work in Bloomington designations.

IUCU is a full-service, not-for-profit financial institution serving more than 70,000 members via nine branches across the state. With assets of $1.5 billion, we are among Indiana's largest credit unions.

IUCU AND YOU

A career at IUCU can take many different paths. An entry level position can lead to opportunities in branch management, IT, accounting, marketing, lending, account & card services, contact center, human resources, investment services, administration, risk management, training, compliance and more. We offer extensive, year-round online and onsite training opportunities and we have a long history of promoting from within the company.

If you enjoy the satisfaction that comes from worthwhile work and take pride in a job well done, we invite you to consider a career with us. A position with IU Credit Union is an opportunity to impact lives in a positive and lasting way. We're a member-owned, cooperative financial services company, and everything we do is geared toward improving the lives of our members and community. We help them buy homes, grow businesses, send kids to college and build their futures. At the end of the day, we can feel good about the work we've done.

Download our Benefits Brochure at:
https://iucu.org/careers/pdf/BENEFITS_OVERVIEW.pdf