IS Operations Manager

Description/Job Summary

Under the direction of Information Systems Director the Information Systems Manager is responsible for day-to-day management of the IT Team, covering security, software, hardware, network and services. The incumbent develops technology guidelines, best-practice procedures, and supporting documentation to ensure the IT Team delivers quality support. Provides technical assistance during the investigation of technology incidents, and records incident activities. The incumbent interacts with a diverse group of individuals including management, business partners, and other regulatory agencies.

Responsibilities/Duties

• Manages the day-to-day responsibilities of the IT Team including performance, configuration, maintenance and repair.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Helpdesk ticket monitoring / assigning (serves as the final escalation of tickets)
• Manages equipment inventory and purchasing
• Plan, organize, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Provides technical leadership, expertise and direction working with staff for design and implementation of information technology systems.
• Coordinates and documents the secure operation of technology systems; develops best technical practices for securing enterprise wide data and information systems
• Remotely monitors and adjusts systems in response to incidents & emergent threats.
• Assists IUPAT management in developing disaster recovery and business continuity plans to ensure that all processes developed are consistent with defined security practices.
• Stays current with technological developments and recommends ways for IUPAT to take advantage of new technology.
• Complete special projects as requested
• Other duties as assigned.

Required Skills

• Knowledge of complex programming and scripting Languages.
• Knowledge of networking principles, protocols and architecture
• Analyze, diagnose, and correct problems related to information technology security systems
• Research, recommend, design and implement security solutions
• Articulate security policies, procedures and guidelines to all levels of management and staff
• Ability to plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures
• Excellent customer service and communicate technical/complex information both verbally and in writing.
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Excellent time management, organization, and coordination skills.
• Ability to juggle multiple responsibilities and function with high level of attention to detail.
• Display discretion and maintain confidentiality of information both internally and externally.
• Deliver basic problem solving and prioritization skills independently.
• Punctuality and good attendance required.
• Professional appearance and demeanor required.
• Foster teamwork and display a positive attitude.
• Respectful of others in the workplace.
• Exhibit productive mannerisms.

Required Experience

• Five years' work experience managing information security in a large and complex environment
• Designing and implementing IT systems and network security solutions in a complex environment
• Experience with configuring applications such as PDQ, Zoom, and Druva
• Experience with technologies such as Identity Management (OKTA, DUO, etc)
• Advanced knowledge of Microsoft and Linux Operating systems and Google Workspace

Required Education

• Bachelor's degree in Computer Science or related discipline

Details

Approximately 80% of the day is spent using the computer. Working environment is the typical office atmosphere. Incumbent is on call to provide support services during off hours. Incumbent is continuously faced with a number of projects considered to be high priority. Project work must continue while assuring that day-to-day operations continue and technical problems are resolved. Technological changes require continuing skill level upgrades via trade journals, Internet-based communication, and course work. Scheduled night and weekend work is required. Forty (40) hours constitutes the regular work week. The working hours will be eight (8) with half an hour lunch break per day. Flex time window applicable (7:00 a.m. to 9:00 a.m.). However, flex window hours are subject to change to assigned start time(s) based on departmental needs.

Moderate lifting may be required office.

COVID Vaccination required.