Funeral Home Administrator

The primary focus of the funeral home administrator is to provide administrative support to the funeral homes.

The funeral home administrator must ensure the highest quality of services to satisfy the needs of any client family, foster a team environment and maintain an effect flow of business documents, procedures and consumer relationship, handle the day-to-day administrative duties, including filing, tracking, and communicating with the funeral service team all appropriate paperwork, contracts, employment packages, and payroll documents.

SPECIFIC RESPONSIBILITIES

1. Accounting

a. All payments received are to be receipted, providing a copy to the family and copy for file along with copy of payment.

b. Banking / deposits need to be made daily.

c. Provide all accounts payable invoices for services provided to accounting

d. Submit payroll data

e. Petty cash, credit card payments, and cash box are to be recorded daily into the accounting system.

2. Contract Processing, Documents and File Maintenance

a. All contracts are entered in the funeral software on a daily basis

b. All payments are posted to the appropriate contract daily immediately after they are received

c. A copy of the printed contract shall be attached to the signed manual contract if the computer-generated copy was not provided to family at the arrangement.

d. Verify that contracts are signed by both the consumer and funeral director and that a copy is maintained in the file. In the event the contract is not signed, by the family member or the funeral director, it will be immediately brought to the attention of the funeral home manager

e. Verify contracts reflect the current funeral home pricing, monitor discounts and payment policies.

f. Monitor all documents are compliant with Federal and State regulatory guidelines

g. Death certificates, permits and necessary documents to be completed in a timely manner

h. Maintain copies of all documents in customer file

i. Keep files in neat and alphabetical order within the designated file cabinets.

3. Funeral Service Stationary and other Service Needs

a. Prepare service folders and other stationary products for services

b. Scan pictures and create DVD’s for services

c. Assist funeral director with obituaries and placement in newspapers and website.

4. General Duties and requirements

a. Answer phones on a multi-line system.

b. Greet families coming into the funeral home as needed and assist them.

c. Support location management and perform other duties as assigned

MINIMUM REQUIREMENTS

Education

· High school diploma or equivalent

Experience

· 3 years of administrative experience

· Prior funeral home experience preferred

· Death Certificate Registration experience preferred

Knowledge, Skills, and Abilities

· Ability to multi task and set priorities

· Ability to work with minimal supervision

· Ability to display compassion and remain calm in stressful situations

· Working knowledge of office equipment including, calculators, copiers, printers, and fax machines

· Communication skills both orally and in writing

· Customer service skills

· Organizational and problem-solving skills

· Understands confidential matters and documents

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Administrative: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Merced, CA 95340 (Required)

Ability to Relocate:

• Merced, CA 95340: Relocate before starting work (Required)

Work Location: In person