Job Posting for Director of TechOps at IVIONICS

Introduction

Are you passionate about the intersection of technology and customer satisfaction? Do you thrive on learning and delivering high-quality IT services? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Direct of TechOps to join our team.

Why Choose Us?

Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector
A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office
Client-Centric Focus. Collaborate directly with clients to understand their needs, providing tailored solutions and becoming a trusted advisor
Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively
Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills
Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more

Responsibilities:

Develop and implement strategic plans to optimize technical operations and service delivery
Align technology operations with business objectives and growth strategies
Drive continuous improvement initiatives to enhance operational efficiency and effectiveness
Lead, mentor and manage the managed services team
Foster a culture of collaboration, innovation, and accountability
Identify skills gaps and training needs, and develop training programs to enhance team capabilities
Conduct performance reviews, set objectives, document accomplishments, and provide regular feedback and career paths to team members
Oversee the delivery of managed services to clients, ensuring high levels of service quality, reliability, timeliness, and customer satisfaction
Monitor and analyze service performance metrics, and implement corrective action (as necessary)
Maintain service level agreements (SLAs) with clients, to ensure compliance with contractual obligations
Coordinate with team to ensure optimal allocation of resources
Monitor resource utilization, capacity, and availability
Collaborate with sales to understand client requirements, objectives and pain-points to develop customized solutions/proposals
Assist in designing solutions to meet clients needs, business goals, technical requirements and budgetary constraints
Lead and oversee the solutions team in planning, executing, monitoring, and closing projects
Define project scope, objectives, deliverables, milestones, and timelines
Monitor project progress, identify risks and issues
Oversee and manage the network operations team, ensuring continuous monitoring, patching, and deployment of client’s agreed-upon services
Assist with the development of annual budget for technical operations, including equipment, operating expenses and resource allocation
Monitor and analyze financial performance against budget, and implement cost optimization strategies to achieve financial targets
Collaborate with key stakeholders to align technical operations with customer success strategies
Communicate effectively with clients, partners, and stakeholders to address inquiries, resolve issues, and build relationships
Present technical updates and performance metrics to key stakeholders
Perform other tasks as assigned

Requirements:

Bachelor’s degree or equivalent experience in business management in IT industry is preferred
Business-minded individual with excellent communication skills
Strong analysis and problem-solving skills
Excellent attention to detail and time-management skills
7-10 years’ experience in management experience
Ability to interact effectively with all levels of management within the company

Salary: $150,000 - $175,000/year based on experience

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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