What are the responsibilities and job description for the Training Coordinator position at Ivy Computer?
Since 1986 we have been supporting businesses in the trash hauling industry with our proprietary software solutions for routing, billing and general business management. We are looking for someone to join our dynamic team as a Training Coordinator and play an important role in welcoming new customers to our company.
You'll be the friendly face and primary point of contact for new customers. After the sale, you will reach out to explain the onboarding process, guiding them through the installation of the program, and coordinate their training sessions and data migration. Our Training Coordinators work closely with our talented trainers, tech support, and data team, to ensure a smooth and seamless transition for our customers.
Our ideal candidate should have:
- a strong attention to detail and the ability to take clear, detailed notes
- excellent verbal and written communication skills
- a customer service mindset
- efficient time management skills
- a proactive approach to tasks and challenges
- an ability to think on their feet and handle unpredictable situations, which may include the occasional use of de-escalation tactics
- and most of all, the ability to work and play well with others.
Ivy continues to be named one of the fastest growing technology companies in Vermont. Work for a company that values its people; a place where you have room to be creative, the environment is relaxed, and there is potential for upward mobility. We are growing and looking for talented people to grow with us. If you're passionate about helping others succeed and thrive in a collaborative environment, we want to hear from you!
Schedule
This position is full-time, Monday through Friday during regular business hours. While this is primarily an in-office position, we offer some work-from-home flexibility on Fridays, as the needs of the position permit.
Pay starts at $25/hour, depending on experience.
Benefits
Ivy Computer, Inc. has an excellent benefits package that includes medical insurance supplemented with an HRA for out-of-pocket expenses, dental and vision benefits, generous paid time off, 401k, life and disability insurance, a bonus plan, and tuition reimbursement opportunities. Highly competitive compensation. We even provide free car detailing!
Just Be You, We Like You That Way!
We firmly believe collaboration among team members with varied pasts and perspectives generates deeper insights, resulting in actions that better serve our customers, employees, and community. Our goal is to foster an inclusive environment, celebrate diversity, and value respect for one another. We are committed to providing equal employment opportunities no matter who you are or where you are from.
How to Apply
If you are interested in joining our team, please submit your cover letter and resume.
Why do we want a cover letter? We aren’t looking for a copy-paste form letter that stiffly outlines your work experience; that information is already on your resume. Instead, tell us more about you and what you’re all about. Share with us things you think are important that may not fit well on a traditional resume.
Salary : $25
