Travel Logistics and Operations Coordinator

Do you have an acute attention to detail? Can you successfully manage multiple moving parts?Are you able to communicate effectively in writing with different kinds of people? Do you maintain a high level of discretion with clients? Are you a problem solver? Are you good under pressure? Do you deal well with ambiguity? If so, you could be right for this job

Company Description: Based on the East Coast, Perq Soleil provides pre-arranged passenger concierge services globally through a network of trained agents and affiliates at airports and rail stations. Founded on a consuming passion to provide the best possible customized services for each person, based on their individual needs and desires. With empathy, authenticity, decades of experience, and the use of technology, we provide thoughtful world-class airport assistance to our guests by capitalizing on our experience and connections in the travel industry, as well as our knowledge of airport procedures and processes.

Position Overview: The person in this position will be a public face of the Company to the travel agents, executive assistants, and talent handlers who entrust their clients to the Company.

In handling requests for clients, travel arrangers, transportation companies, airport staff, and government officials, incumbent must support and enhance the Company's reputation for meticulous attention to detail, unfailing discretion, and rock-solid integrity.

The incumbent must have, and further develop, an intuitive understanding of the unique and detailed qualities and needs of each client and be able to translate that understanding into the choice of, and the instructions to, the Company agent who will provide the service.

Essential Duties:

The Travel Logistics and Operations Coordinator will assist the Company with a variety of clerical, administrative, and managerial tasks including, but not limited to:

• Receiving client requests by email and phone, and maintaining a log of all communications and transactions
• Selecting and assigning agents for concierge jobs accepted by the Company
• Maintaining a calendar of upcoming meetings and a schedule of assignments for agents
• Organizing meetings
• Composing letters, presentations, and reports to clients and vendors
• Maintaining files, both computer-based and paper
• Implementing and maintaining procedures/administrative systems
• Liaising with staff, suppliers, clients, and third party agents
• Research vendors, services needed, and potential partnerships
• Ability to maintain a flexible schedule to manage agents across multiple time zones
• Other duties as assigned

Skills required:

• An entrepreneurial mindset
• Self-motivated, sees opportunities and takes initiative
• Exhibits a maturity reflected in questions and suggestions for improvement
• The utmost in discretion; client privacy is a top expectation and responsibility
• Basic knowledge of general business practices
• Willingness and ability to learn the Company’s business; travel/hospitality industry experience a plus
• Detail oriented
• Proven problem solving mindset and skill set
• Accuracy an obsession
• Willingness and ability to multitask
• Ability to maintain poise and operate effectively under stress
• Flexibility
• Adaptability
• Interpersonal skills
• Organizational skills
• Excellent verbal and written Communication skills
• Computer literacy including Microsoft Office software
• At least three years of general administrative employment experience
• At least two years in Customer Service
• Ability to work independently

Physical Requirements:

Sensory: Frequently required to read documents, written reports, and plans. Must be able to answer the phone, interact with clients and staff. Must be able to speak clearly and understand/be understood using the English language.

Cognitive: Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.

Equipment: Frequently required to use a computer, phone, and other relevant technology.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Commercial airport and airline operations and practices: 1 year (Preferred)
• office administration: 1 year (Preferred)

Work Location: In person