CSR - Customer Service Representative

IWI US Inc., a Firearms Manufacturer located in Middletown is looking for a motivated Customer Service Representative to join our team. Candidates must have strong attendance, willingness to learn and a positive attitude. Candidates will be expected to perform their duties with a high focus on quality, safety and productivity.

Essential Responsibilities:

• Communicating with customers in a pleasant manner via the phone, email and/or other media to answer questions, resolve issues and assist with orders and returns
• Display knowledge in firearms and accessories. Provided technical support to customers related to firearms including how to trouble shoot general issues and more advance mechanical issues, knowledge of how firearms operate, and provide advance level support to users in an easy understand manner.
• Registering and processing customer complaints, repair orders and customer requested work in appropriate locations.
• Shipping customer returns, orders and assisting in preparing and shipping for IWI US. Inc. shows and other ventures. May be required to attend shows as well.
• Maintain documents and logs regarding customer complaints, repair orders and customer requested work.
• Perform other duties as assigned.

Education and Qualifications:

• Knowledge of and experience using Microsoft Office applications
• Product and Market Knowledge
• Attention to Detail
• Ability to work under pressure
• Must be comfortable handling small arms
• High School Diploma/equivalent or 2 year degree
• Able to push, pull, sit, stand, and bend up to 8 hours per day.
• Overtime as required to meet project goals

IWI US is an equal opportunity employer.

All candidates who receive an offer of employment will be required to undergo a background check and drug testing.

IWI US Inc., offers competitive benefits plans for benefit eligible employees:

• Medical
• Dental
• Vision
• 401K
• Paid Time Off

About Us:

IWI US, Inc. began operations in 2013 and brought the first commercial versions of the Tavor SAR to the US market. The Tavor achieved immediate success, winning the prestigious 2014 “Rifle of the Year” Golden Bullseye award from NRA Publication’s American Rifleman Magazine. Three short years later, NRA’s newest Official Journal, Shooting Illustrated Magazine, with a focus on concealed carry, self-defense and tactical shooting, chose the next-generation Tavor X95 as its 2017 “Rifle of the Year” Golden Bullseye award recipient. IWI US was also honored two years in a row by the National Association of Sporting Goods Wholesalers (NASGW) as winner of the 2014 and 2015 Importer of the Year awards.

More information can be found by visiting our website at www.iwi.us

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Application Question(s):

• Please explain your prior experience with small arms, fire arms or optics.

Experience:

• customer service: 1 year (Preferred)
• small arms/pistols, firearms or optics: 1 year (Required)

Work Location: In person