Client Implementation Specialist
Job Posting for Client Implementation Specialist at iWorQ Systems
Job description
iWorQ is a leader in local government software, implementing hundreds of customers each year. Our Implementation team members work with customer accounts directly following a sale and is responsible to assign the project and ensure that the customer is successful. Further requirements and descriptions are detailed below.
Responsibilities:
- Your ability to learn the iWorQ Applications and implement the application using best practices outlined by Implementation Managers
- Work with multiple clients to provide training each week
- Train clients over the phone and send detailed summary emails weekly
- Engage with our customers during kickoff calls and trainings to establish a strong working relationship
- Develop go-live training plans (60 days) for each customer, establish and track goals, and objectives
- Ensure you hit all KPIs to move out customers to the support team
- Determine what gaps our customers may have within their applications and act as a liaison with our sales team to add new products
- Identify potential issues that could affect a project and help with customer success and best practices
- Exceed 10 hours on the phone each week with clients
Job Requirements & Qualifications
· Previous client relations and software experience
· Proficiency in managing projects and programs
· Concise verbal and written communication skills
· Excellent time management skills
· Aptitude for learning new software and programs
· Ability to complete tasks and meet deadlines
· Effective at problem-solving and troubleshooting
This is an onsite position at iWorQ's Headquarters in Logan, Utah.
Job Type: Full-time
Pay: $40,000 per year plus available bonuses
Job Type: Full-time
Salary: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Sign up to receive alerts about other jobs that are on the Client Implementation Specialist career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Client Implementation Specialist.
Click the checkbox next to the jobs that you are interested in.
-
Account Management Skill
-
Income Estimation: $48,134 - $65,384
-
Income Estimation: $56,169 - $76,918
-
-
Business Development Skill
-
Income Estimation: $58,697 - $72,380
-
Income Estimation: $61,503 - $80,352
-
Job openings at iWorQ Systems
Logan, UT
Other
Logan, UT
Full Time
Logan, UT
Full Time
Logan, UT
Full Time
Not the job you're looking for? Here are some other Client Implementation Specialist jobs in the Logan, UT area that may be a better fit.
We don't have any other Client Implementation Specialist jobs in the Logan, UT area right now.
Senior Software Implementation Specialist
Journal Technologies, Logan, UT
Cyberbacker, Ogden, UT