What are the responsibilities and job description for the Service advisor position at J.C. Lewis?
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
J.C. Lewis Auto is proud to be Georgia's oldest, continually owned and operated automobile dealership. We are proud to have served Savannah and the surrounding community since 1912.
We are extremely grateful to all of our outstanding customers and exceptional employees who have supported us over the years.
Without their material contributions and dedication we would not have had the opportunity to serve the community for all these years.
What We Offer
- 401K
- Paid Vacation
- Medical
- Dental
- Vision
- Select Paid Holidays
- Life Insurance
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
- At least 21 years of age
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Last updated : 2024-05-19
