Operations Associate

Customer Service & Sales
- Greets and assists customers in finding products and delivers outstanding customer service
- Demonstrates WORTH behaviors consistently
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems

• Pricing & Signing

- Sets promotional price signs as instructed to communicate a clear and accurate pricing message to the customer
- Completes price changes accurately and on time in order to maximize sales
- Assists with the organization of the pricing and signing stockroom

• door to floor / RFID / Stock / Inventory

- Executes cycle counts and Stock Ledger updates as directed
- Supports Radio Frequency Identification process, including Shoe on Display activities, to maintain accurate inventory in-stocks
- Contributes to merchandise organization, recycles materials, and prepares not-for-retail items for returns
- Unloads the truck and prepares merchandise to flow to the floor in a timely manner per company guidance
- Participates in annual inventory preparation, auditing, and error correction activities
- Prepares Defective Merchandise to Transfer Out of the store along with other various shipping and receiving activities as needed

• General Operations

- Contributes to Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, order delivery and returns, shipping online orders, and merchandise receiving, sorting, and binning (SVG 5 & 6 only)

• Performance Standards

- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount
• Referral program

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person