What are the responsibilities and job description for the Client Care Specialist / Outbound Expert position at J & J Heating & Air Inc?
J & J Heating & Air Inc. of Galt, CA is looking to hire a full-time Client Care Specialist / Outbound Expert to tend to our customer service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!
This CSR position starts at a competitive wage with the opportunity to earn SPIFFS. In this role, you can expect to work during normal business hours, but in hopes of getting our clients on the phone, you may need to work odd hours, including evenings, to catch customers when they are available! You would also be eligible for fantastic benefits, including medical and dental coverage and vacation time (after meeting employment qualifications), and 3 days of sick leave. Additionally, we desire to foster a positive work environment through company events and competitions! If this sounds like the right Client Care Specialist / Outbound Expert opportunity for you to make an impact with your exceptional customer service skills, apply today!
ABOUT J & J HEATING & AIR INC.
To set us apart, we strive to provide the best service to our customers. We back our work and strive for excellence every day. We are growing at a fast rate, and will not stop until we reach market domination. Our growth and success is founded upon our core values:
- We Raise the Bar With Our Safety
- We Raise the Bar With Our Service
- We Raise the Bar With Our Reputation
- We Raise the Bar As A Team
We know our team is the backbone of our business. Without our team, we do not have the manpower to push through production and facilitate our day-to-day operations. Which is why we provide competitive pay and benefits, a supportive company culture, as well as company events such as Christmas Parties and Contests.
A DAY IN THE LIFE OF A CLIENT CARE SPECIALIST / OUTBOUND EXPERT
In this vital CSR role, you are the detail person! We cannot provide our clients with the very best in home services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized.
You perform a variety of day-to-day administrative tasks such as answer phones, schedule and confirm appointments, and appropriately address any needs and/or concerns that may arise with our customers. But, really, it's not what you do, but how you do it. You are proactive-seeing what needs to be done and doing it. Under your watch, the office is clean and organized. You enjoy your job as you are never bored and get great satisfaction out of keeping everything in order!
CLIENT CARE SPECIALIST / OUTBOUND EXPERT QUALIFICATIONS
- Customer services skills
- Excellent phone presence and etiquette, including sales skills
- Ability to maintain a flexible schedule
- Ability work independently and with others
- Ability to work in a fast-paced environment
Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this CSR position!
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel that you would be right for this CSR position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 95632