RMA Planning Supervisor

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

SUMMARY
Lead and administer the planning staff within the workcell, supports the development and implementation of planning strategies and systems and optimizes costs under supervision of the Planning Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

• Recruit, interview and hire planning personnel.
• Communicate criteria to recruiters for planning position candidates.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.

Performance Management:

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Workcell members, Business Unit Manager (BUM), and Planning Manager on planning Manager's contribution to the team.
• Provide ongoing coaching and counseling to Planning Manager based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication

• Provide communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from team members.
• Assess communication style of individual team members and adapt own communication style accordingly.

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Provide feedback and support development of Planning initiatives and strategies.
• Ensure workcell's execution to Planning strategies.
• Support customer's business needs using standard process where possible and customized solutions where necessary.
• Ensure that the Workcell is focused to drive down the overall cost of materials.
• Ensure 100% on-time delivery.
• Establish build readiness.
• Maintain efficiency of capacity and customer sizing.
• Maintain accurate revenue forecasting.
• Maintain material control and liability.
• Develop Master Production Schedule (MPS) and load into Jabil's ERP system, including Purchase Order (PO) coverage.
• Reconcile the MPS to customer PO coverage weekly to ensure that Jabil is not exposed over and above customer PO coverage or other authorized customer demand.
• Ensure the MPS is always 100% accurate and achievable.
• Achieve and maintain 95% MPS goal.
• Own production planning, BOM and document control with or without additional support.
• Analyze material and capacity requirements and communicate constraints to the Workcell and customer based on accurate customer demand.
• Maintain the workcell's capacity planning model; drive resolution on uneven capacity utilization that keeps Jabil focused on the customer but efficiently utilizing manufacturing resources.
• Meet daily with the Workcell and manufacturing team to assess production schedules, (adjust as necessary based on production results) optimize run quantities, and minimize changeovers to help achieve 100% on time delivery.
• Maintain the customers' latest contract on file at all times and be familiar with the terms and conditions of the contract regarding customer liability of material planning and production scheduling. This includes the liability window for Jabil material purchase order placement, purchase price for components, and liability for any in-house materials (purchased and manufactured).
• Be the workcell's "expert" on all planning activities by supporting the Production Planner goal of never starting to build product without having a valid PO, adequate material quantities, and accurate BOM and an accurate routing.
• Lead the Workcell on the creation of Bills of Material (BOMs) and routings that allows accurate tracking of WIP assemblies and accurate inventory movement transactions.
• End-of Life (EOL) management should include chairing a meeting 30 days prior to the last planned build date to create tactics to support the EOL strategy.
• Own the build schedule, corrections and resolution of MPS to customer demand, planned tactics on deadlines for assemblies out of the various work areas on the floor, deadline for last shipment, and support plan for potential RMAs.
• Manage Jabil purge process for internal Workcell purges.
• Adhere to all environmental, safety, and health rules and regulations associated with this position.
• Comply to and follow all procedures within the Jabil and JDAS security policy.

MINIMUM REQUIREMENTS
High School Diploma or equivalent required and two years of planning experience; Bachelor's degree preferred. APICS certification and Supervisor experience also preferred. Thorough knowledge of MRP, lead times for specific component types, internal run rates, test development lead times, machine programming lead times and complete understanding of the chronological sequence of events that must occur in order to build a product.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.