DIGITAL EXPERIENCE MANAGER

Responsible to drive significant digital growth for the business as a key leader and subject matter expert within the marketing team. Responsible to lead digital execution/operations and rollout of strategic initiatives across digital channels (delivery, pickup, kiosk, loyalty etc.) to transform the digital experience at Jack in the Box. This role will partner closely with operations, marketing, and technology to bring the strategies to life and cultivate best practices across the organization.

KEY DUTIES/RESPONSIBILITIES:

Develops strategic roadmaps and engages business stakeholders to drive alignment and execution of strategies to enhance the digital guest experience

Leads the planning and execution to bring in-store digital pilots and programs to life, including delivery, pickup, loyalty, and kiosk ordering etc.

Oversees the menu execution/optimization, digital operations and provides field/franchisee support across digital channels

Works closely with partners to enhance operational delivery metrics and develop strategies to improve the guest, driver, and team member experience

Collaborates with cross functional partners, including operations, marketing, technology, and development to design and execute strategies, aligning teams to the vision and delivering the timelines against multiple teams and projects

Leverage industry trends and data to continuously define opportunities to enhance the guest experience and optimize the business performance

Performs other related duties, tasks and responsibilities as required, assigned, and directed

QUALIFICATIONS:

Education – Bachelor’s degree or equivalent, preferably in Business or Marketing.

Experience – 6 years relevant work experience with digital execution/operations and passion for enhancing the digital guest experience. Preferred background in the QSR/Restaurant or Retail Industry but not required.

Skills/Knowledge/Abilities

Demonstrate high level of ownership and responsibility for driving business outcomes, with passion for enhancing the guest experience

Experience with project management and execution of digital programs online/in store (ex: delivery, pickup, loyalty, kiosk etc.)

Excellent verbal, written, and interpersonal communication skills, and ability to quickly building relationship with key stakeholders

Ability to translate key outcomes initiatives into programs/processes, while comfortable working in fast evolving digital environment

Strong problem solving and analytical skills with proven ability to develop creative solutions to complex business problems

Proven track record with using data to enhance business performance and the guest experience

Proficient with Microsoft Office 365

Demonstrates integrity and ethical behavior

Requirements - Ability to speak/hear clearly in person and on the telephone. Ability to travel up to 20% of time as business needs require. Ability to operate a computer keyboard and other required equipment.

REASONABLE ACCOMMODATION:

Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign other duties or responsibilities, as necessary.

Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program.

Our culture is fun and innovative – ‘Work Happy’ with us!

The range for this position is $84,800 - $120,800 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we will apply a geographic pay differential based on the cost of labor in the market in which the employee resides.