Slot Shift Manager

Slot Shift Manager:

Reposting directly to the Manager of Slots, the Slot Shift Manager accurately administers and oversees the slots in compliance with casino regulations and procedures on an assigned shift.

Role Responsibilities:

• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
• Assists and/or is fully responsible in the absence of the Slot Manager in implementing policies and procedures. Investigates violations of the Ohio Gaming Control Board (OGCB) as well as monitoring regulatory compliance.
• Coordinates Coach schedules and ensures that assigned zones are properly and sufficiently staffed and equipped.
• Promotes the Spotlight Initiative by ensuring staff is modeling Spotlight behavior.
• Ensures customer satisfaction is maximized.
• Handles customer and employee concerns quickly and efficiently.
• Responds in writing when appropriate.
• Issues appropriate complimentary to deserving guests.
• Provides designated recognition and rewards to individuals and groups when consistent superior performance is attained.
• Provides corrective feedback and discipline when performance does not meet expectations.
• Ensures each team member clearly understands and is held accountable for their respective performance expectations.
• Responsible for execution and integrity of employee evaluation process.
• Ensures adherence to OGCB, department, and company policies and procedures.
• Acts as a role model and always presents oneself as a credit to Horseshoe and encourages others to do the same; meets the attendance guidelines of the job.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. 
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. 
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. 
• Ensures that team members clearly understand and are held accountable for their performance expectations. 
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. 
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills, & Abilities: 

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English  

Education & Experience Requirements: 

• High School Degree or GED equivalent required
• College degree preferred
• Must have 5 years of progressive slots experience, preferably with supervisory experience as a Slot Supervisor and/or Assistant Shift Manager of Slots
• Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communications, and leadership skills
• Excellent customer service skills are essential.
• Must be able to maneuver to all areas of the casino, must be able to handle tasks with minimal supervision
  Must be able to create a supervisor team
• Strong leadership and motivational skills; must possess strong communication skills and deep appreciation for people
• Must be 21 years of age.

License Requirements: 

• Ability to obtain a Gaming Occupational License within the State of Ohio