Surveillance Supervisor

Position Summary:

The Surveillance Supervisor reports directly to the Surveillance Manager.

 Essential Functions:

• Protects assets and maintains integrity of the company using clandestine surveillance operations.
• Supervises and trains Surveillance Agents according to standard operating procedures.
• Observes and records any irregular activities as required.
• Recommends policy changes to the Director of Surveillance.
• Acts as a role model and always presents oneself as a credit to ThistleDown Racino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Must have a broad knowledge of games and casino rules, procedures and administration.
• Knowledge of the laws and regulations affecting the casino industry is required.
• Must be familiar with camera equipment and those methods of operation and recording as required.
• Must know those methods of cheating games, and other related activities.
• Must be able to identify those cheating methods and other irregular activities.
• Must be able to get along with co- workers and work as a team.
• Must present a well- groomed appearance.

Knowledge, Skills & Abilities:

• Must be able to maneuver to all areas of the casino.
• Must be able to sit or stand for long hours observing numerable CCTV screens.
• Must be able to work and maneuver in close quarters.
• Must be able to see and also remember the specific details of incidents and persons.
• Must be able to lift 20 pounds.
• Must have the manual dexterity to operate the following equipment: Monitors, switches, computers, controllers and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to bend, stoop, reach, kneel, make rational decisions when handling guests' demands in a fast pace environment.
• Excellent vision (including peripheral) is needed to protect the games.
• Must be able to read, write, speak, and understand English.
• Must be able to respond to visual and aural cues.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Education and Experience

• High School diploma/GED required
• 2 Years previous experience required
• Excellent interpersonal, communication, team-building and problem-solving skills are required.

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license