Estate Assistant Manager

Description

• Supports all aspects of tasting room operations: sales plans, initiatives, customer service, inventory accuracy, cash reconciliation, shipping orders, profitability, staff hiring, training and development, and local hospitality events. 
• Provides clearly communicated performance goals under direction from the Estate Manager and manages estate team’s direct selling initiatives via email, phone, and text. 
• Coaches and develops Estate team members to represent the highest level of expertise available in the wine industry with an emphasis on customer service, wine education, hospitality, and sales skills.
• Promotes the winery and develops solid client base of top tier collectors by planning and executing events and outreach strategies, which may include travel away from the Estate.
• Evaluates effectiveness of programs by performing periodic reviews and regularly auditing customer feedback.
• Executes hospitality events and visitor programs in a manner that is well organized, within budget and consistent with winery image.  
• Partners with Brand Marketing Teams and all other cross-functional teams in annual budget planning process to establish case volume and revenue sales targets.
• Provide ideas and support for development of retail advertising and annual promotional plans. 

• 2 years related experience in retail, sales, or tasting room management. 
• Proven track record in direct sales, leading and growing the business. 
• Able to work a flexible schedule including weekends.   
• Competency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to utilize Point of Sales software and ERP software as needed. 
• Knowledge of merchandising wine and non-wine items. 
• Must be fluent in English. 
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.  

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
• Paid volunteer time - 16 hours per year
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!