Receptionist

A Jackson Hewitt receptionist is responsible for providing positive interactions with clients, assisting with appointments, and processing client documentation. They play a vital role in the office which allows tax preparers to focus on their clients. A great receptionist improves the overall quality of the office and supports a satisfactory experience for both clients and employees.

Duties will include:

• Greeting clients, answering questions, and providing excellent customer service

• Operating the phone and JH Net systems

• Contacting clients to confirm, create, and manage appointments, and monitoring the in office lobby queue

• Collecting client documents, making copies, and scanning them into the data center

• Providing clients with their previously filed documents upon request

• Processing/collecting the clients payment for their tax preparation

• Maintaining a clean and presentable office lobby

• Sanitizing commonly touched items and surfaces, enforcing COVID-19 guidelines for clients in the lobby, and providing assistance and necessary services in correlation with COVID-19.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.