Account Coordinator

The Account Coordinator (AC) is responsible for working in conjunction with the Account Lead (AL) in the day-to-day support of projects on multiple accounts. The AC will develop and maintain a working knowledge of company processes and client accounts to provide internal support and client back-up when AL is unavailable. Management/Support includes initiating jobs and estimates in work system, preparing project status reports, proofing, scheduling and set-up of internal project meetings, client meetings, tracking, and client contact reports.

GENERAL PURPOSE:

Internal and limited external support for account management, project management and proactive problem resolution.

ESSENTIAL FUNCTIONS:

Client Knowledge/Contact

• Develops knowledge and actively seeks current information about the client's industry, organizational structure, products, services, markets and distribution networks
• Familiarizes him/herself with client contacts (including their preferred communication methods and branding requirements)
• Contacts client(s) for approvals of estimates, concepts, copy, layouts, etc., as needed
• Consistently initiates ways to add value to all client-specified assignments
• Proactively looks for ways to tailor his/her reporting and communication method to the client's specific style and needs

Account Support

• Researches, gathers, assembles information for tracking and reporting purposes
• Communicates daily with AL to provide support with ongoing projects as well as new/unexpected needs as they arise
• Assists in preparation of contact reporting and additional follow-up communication as directed by AL
• Utilizes company's account management methods and workflow to deliver quality work
• Proactively identifies and provides solutions to problems
• Communicate client updates with AL as received

Administration

• Expedites client contact reports as directed by AL
• Proactively updates and archives account files
• Assures timely delivery of client correspondence and materials
• Enters record of billable time within 3 days into Jackson's accounting software
• Assures that Letters of Estimates and Revised Estimates are completed for all billable jobs
• Attends project meetings and follows-up on unfinished projects until completion
• Initiates creative briefs and creative requests for new jobs

Project Coordination:

• Proofreads unfinished work to ensure accuracy before final production/presentation for client
• Holds internal input meetings
• Opens jobs and enters alerts in Jackson's job tracking software

KNOWLEDGE/SKILLS/ABILITIES:

Required:

• Bachelor's or Associate's degree in related field, and/or commiserate experience
• Excellent, pro-active interpersonal and communication skills (written and verbal)
• Strong time management, organizational and critical thinking skills
• Able to follow direction and work with minimal supervision
• Work efficiently under stress
• Ability to read and comprehend instructions and correspondence
• Ability to effectively present information in one-on-one discussions/download meetings
• Strong computer skills, including proficiency in MS Outlook, Word, Excel, and PowerPoint
• Ability to problem solve and think critically- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proactive, resourceful, quick learner, multi-tasker, strong team player
• The ability to set and maintain timelines for various projects at once and to prioritize as needed
• Commitment to Company Values

Preferred:

• 1 Years Account Service experience
• Prior Agency experience

Travel:

• Minimal, <10%

Supervisory Responsibilities:

• n/a

Physical Demands

While performing the duties of this position, the Associate is occasionally required to move about the office, use computers, phone, video conferencing and other general office equipment. The Associate must occasionally lift up to 20 pounds.

Work Environment

The noise level in the work environment is usually moderate.

General sign-off: The Associate is expected to adhere to all company policies.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.