Help Desk

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow 

Your Impact:

Mission Statement

Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career at Jacobs enables USSOCOM to fulfill its mission to “Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.” As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.

Job Description

Help Desk provides support to users in resolving problems using help desk center tools.

The responsibilities of the Help Desk may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.

Here’s What You’ll Need:

Clearance Requirements: TS/SCI

Education Requirements: None

Certification Requirements:

• DoDD 8570.01-M IAT I or higher

Experience Requirements:

• A minimum of 3 years of experience, of which at least 1 year must be specialized.
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
• Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.

Essential Functions

Work Environment

• Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
• Work assignments vary based on client requirements.
• Work may include travel with the military to participate in exercises in austere conditions
• Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.

Physical Requirements

• Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
• May require climbing, working at heights and in small confined spaces such as under raised floors, inside closets and server racks. Must be able to sit, stoop, kneel or crouch for long periods of time.  Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Lift and transport equipment up to 50 pounds.

Equipment and Machines

• General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
• Servers, switches, routers and other computer equipment that supports the network environment.
• Operating hand tools, power tools, ladders and test equipment.
• May require operating motor vehicles.

Attendance

• Regular attendance in accordance with established work schedule is mandatory. 
• It is important to be able to work any shift/designated hours required. 
• You may be asked to continue performance in support of a war, contingency, or exercise
• You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
• Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions

Travel

• Continental and Oversees travel may be required.  It is important to maintain a current passport.

Other Essential Functions

• Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
• Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. 
• Candidate must be able to interface effectively with individuals at all levels of the organization.
• Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area.
• The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.

#ANSDefense #MOIP #SITEC2

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.