What are the responsibilities and job description for the ITS1 Comp User Supp Prof Entry position at Jacobs?
Challenging Today. Reinventing Tomorrow.
We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.
At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.
Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow
Your Impact:
Consolidated Operations, Management, Engineering & Test (COMET) contract at Kennedy Space Center, supports NASA's next great adventure to "Explore Moon to Mars" and we want you to be a part of it! Join us in the adventure of a lifetime by becoming a Team member where "Boots on the Ground are Putting Boots on the Moon."
- This position is a Help desk Position to support various functions, including, provide fast and comprehensive technical assistance to the end users regarding, computer systems, hardware and/or software.
- Applicant must have good technical knowledge and be able to communicate effectively, be able to diagnose and understand problems and explain the solution.
- Be customer-oriented and patient and deal with a wide variety of personality types.
- Also, the position requires being able to drive a cargo van to deliver IT desktop equipment to different locations at KSC.
Job Requirements:
• High School Diploma - AA Degree preferred
• Handling customer technical support cases through phone, MS team, email submission and in person.
• Knowledge in Windows 10/11, Active Directory, Microsoft 365, hardware, and helpdesk ticketing software and processes.
• Grow in the ability to resolve complex issues and reduce the need to escalate to other team members.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Documents, track, and examine problems to ensure timely solutions.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Excellent written and verbal communication with all levels of the organization.
• Responsible for maintaining a fluid and well-organized inventory and storage system for all IT hardware.
• A collaborative team member with a continuous improvement mindset.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
Essential Functions
Physical Requirements
- Position may involve extended periods of sitting or standing.
- Physical requirements are: sitting, walking, standing, extensive use of stairs, and access to remote structures.
- Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.
Work Environment
- Work will mainly be done inside, but fieldwork can be a combination of outside and inside depending on the project.
- Working at heights and in confined spaces may be required.
- Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand is required to access various locations on the facility.
- Climbing ladders and platforms will be necessary.
- All work must be completed in a safe manner in accordance with NASA and Company safety standards.
Equipment and Machines
- Computers and printers used for producing reports and schedules.
- Variety of equipment may be used.
Attendance
- Full-time regular work hours between Monday-Friday.
- Position may require occasional overtime including weekend work depending on task.
- Must be dependable and punctual.
- Shift work may be required.
Other Essential Functions
- Must be able to accurately communicate ideas in writing and verbal communication.
- Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
- Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
- Must comply with all “drug free workplace” requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
- Government security clearance may be required in the future.
- Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.
Salary : $1 - $1,000,000
