Team Member (TM)

*****Additional $/per-hour available through tipping.  The average employee makes an additional $2-$3/hour from tips on top of the competitive hourly base rate. Speak to Hiring Manager for details*****

Primary Role: Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Jamba and the customer.

Essential Functions:

General

 Deliver the ultimate customer service experience and impressions of the Jamba brand

 Able to clearly and concisely communicate product knowledge and information to all customers

 Responsible for customer product and service standards

 Foster an environment of team work

 Maintain exceptional customer service metric scores

 Communicates clearly, concisely and accurately in order to ensure effective shift operations.

 Follow all company operations policies and procedures

Customer Service

 Responsible for delivering an exceptional in store customer experience

 Execute customer service standards through the utilization of Jamba On Stage

- Greet and thank every customer with a smile and eye contact

- Recommend appropriate product to meet customer’s needs

- Enhance customer experience through engagement and sampling

Operations

 Execute quality store operations

- Clean blenders, small wares, merchandise and physical plant as necessary

- Must be able to operate food preparation machinery - Stocking of all supplies

 Respond to directions in an accurate and timely manner

 Adhere to all Jamba food, safety and security guidelines while respecting Jamba property

 Master station operations of the store.

 Successfully complete the Jamba store and company policy training Business Management

 Provide a healthy consistent product

- Consistently make and serve all Jamba products to specifications - Follows health, safety and sanitation guidelines for all

products

- Executes proper portion control with all ingredients

 Must be able to operate cash register and handle cash transactions while adhering to Jamba Juice cash handling policies

Requirements:

 Must be 16 years of age or older

 Computer skills including some Microsoft software and register skills

 Must be able to lift 30-40 lbs regularly throughout shifts

 Ability to stand, bend, reach and scoop through-out assigned shift

 Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F