What are the responsibilities and job description for the Front Desk Agent position at James Newbury Hotel?
James Newbury Hotel & Wire Event Center
Front Desk Agent - Coxsackie, NY
Overview
Just opened in Summer 2023 and already receiving excellent press from the NY Times, Hudson Valley Magazine and Albany Business Review!
A short 20 minute drive from Albany, Prestige Hospitality Group is seeking a Front Desk Agent for the James Newbury Hotel & Wire Event Center in Coxsackie, NY. The Front Desk Agent is the first point of contact for the guest, providing a warm welcome and helping guests with their various needs.
As a Front Desk Agent, your duties include:
- Expediting smooth guest departures and arrivals
- Handling guest complaints and concerns in an efficient and timely manner
- Coordinating and multi-tasking job duties in a busy environment
- Working cooperatively in a team environment
- Providing excellent guest service to internal and external clients
- Assisting with Food & Beverage demand as needed
- Ensuring that Health & Safety standards are met
- Other duties as assigned by Supervisor/Manager and General Manager
Qualifications Required:
- 1-2 years hotel experience is preferred
- Flexible schedule is preferred
- Candidates must possess excellent interpersonal and communication skills
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, well-organized and have a keen eye for detail
- Candidates must have excellent attention to detail
- Must be guest service focused
- Candidates must have the ability to work independently, as well as with others
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Coxsackie, NY 12051: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18