Engineering Operations Analyst

Reporting to the leader of Engineering Operations, the Engineering Operations Analyst will have a key role in supporting data-driven product decision-making practices, roadmap execution in an Agile development environment and implementation of best practices. As part of the Engineering Operations team, the Engineering Operations Analyst will assist with bringing a product from concept through to high-quality delivery.  This work will contribute to Jamf’s ability to drive product differentiation and market penetration, aligning with overall company objectives.

Responsibilities

• Compiling, analyzing, and synthesizing analytical insights based on customer feedback, market data, indicators, trends, and behaviors. 
• Working closely with product development and delivery teams to analyze and validate initiatives put forth and completed in the roadmap. 
• Assisting in the definition of functional, non-functional, and solution-specific market requirements.
• Facilitating and documenting governance processes and best practices within delivery tools and technologies.
• Gathering and creating process models, specifications, diagrams, and charts and translating this information into requirements.
• Reviewing request and bug tickets for impact and prioritization. 
• Assisting agile teams with writing user stories and acceptance criteria for necessary features, or enhancements. 
• Supporting the Engineering Manager and delivery teams in capacity, planning and refinement activities.
• Monitoring and evaluating product roadmap execution, including supporting the upkeep of key dashboards that measure top level product and engineering metrics. 
• Identifying opportunities for improvements to product planning, PD&D lifecycle, processes flow and work cycles. 
• Suggesting action items and next steps to guide strategic decision-making.
• Assisting with the preparation and/or delivery of presentations to share insights with internal stakeholders, including roadmaps. 
• Assisting with internal stakeholders and delivery teams in rolling out PD&D lifecycle and best practices.
• Partnering with internal stakeholders to deliver a quality product experience and provide data to continuously optimize and inform the quality of our software.
• Assisting engineering by defining best practices of engineering tools including Jira.
• Creating and generating reports from development and delivery tools.
• Maintaining a knowledge of Jamf products, related technologies, and 3rd party integration strategies.
• Maintaining a knowledge of the Jamf organization, integration points and supportive processes with engineering organization.
• Supporting an organizational culture that fosters quality, collaboration, high morale and productivity.

Requirements

• 4 year / Bachelor's Degree (Preferred)
• 1 years of Engineering Analyst experience or equivalent (Preferred)
• A combination of relevant experience and education may be considered
• Ability to conduct customer and market research to inform product decisions.
• Analytic thinker who can synthesize complex data into insights and plans of action.
• Driven by analytics and metrics, the ability to leverage data to recommend product enhancement ideas that fuel market dominance.
• Interpersonal skills to work collaboratively with various stakeholders who may have competing interests, earning trust and influence to deliver results. 
• Familiarity with Agile/Scrum software development, writing use cases, user stories and detailed acceptance criteria. 
• Highly organized with attention to detail and ability to prioritize.