What are the responsibilities and job description for the Technical Support Analyst position at JARS Cannabis?
Join JARS Cannabis as a Technical Support Analyst - Elevate Your IT Career!
Are you a tech-savvy individual with a passion for troubleshooting and a knack for excellent interpersonal skills? JARS Cannabis invites you to join our dynamic team as a Technical Support Analyst. This role is not just about resolving technical issues; it's about being a key player in our mission to provide top-notch customer support, deploy cutting-edge applications, and ensure seamless operations in the fast-paced world of cannabis retail.
Why JARS Cannabis?
At JARS, we don't just offer a job; we provide a platform for skilled IT professionals to thrive. As a Technical Support Analyst, you'll be at the forefront of our technological advancements, working with a team dedicated to excellence. Your contributions will directly impact our customer experience and the success of our retail locations.
Key Responsibilities:
As a Technical Support Analyst at JARS Cannabis, you will:
- Diagnose and repair technical issues with precision.
- Resolve network challenges swiftly.
- Install and configure hardware and software seamlessly.
- Engage with customers directly to understand and resolve problems effectively.
- Guide customers through step-by-step actions to ensure prompt issue resolution.
- Follow up with clients to guarantee satisfaction and issue resolution.
- Replace or repair necessary hardware components.
- Support the implementation of new applications and processes.
- Provide comprehensive procedural documentation.
- Manage multiple tickets simultaneously, showcasing your multitasking prowess.
Qualifications We're Looking For:
To excel in this role, you should possess:
- Certification in Microsoft, Security, or Networking (preferred).
- Proven experience in tech support, desktop support, or a similar role.
- Proficiency in Windows, Point of Sale (POS) stations, and setups.
- Familiarity with remote desktop applications and help desk software.
- Meticulous attention to detail and strong problem-solving skills.
- Exceptional interpersonal skills for effective customer communication.
- Strong written and verbal communication abilities.
Ready to Elevate Your IT Career?
Showcase your technical prowess and interpersonal finesse by applying for the Technical Support Analyst position at JARS Cannabis. We encourage applicants to submit cover letters outlining their relevant experience to enhance consideration.
Join us in redefining the future of cannabis retail technology. Apply now and become a crucial part of the JARS Cannabis success story!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Hourly pay
- Overtime pay
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Experience:
- IT: 1 year (Preferred)
Ability to Commute:
- #500 Phoenix, AZ 85029 (Preferred)
Work Location: In person
Salary : $20 - $25
