At&t Apple and Samsung Account Assistant ( Entry level )

East Providence, RI Full Time

POSTED ON 3/14/2024

Job Posting for At&t Apple and Samsung Account Assistant ( Entry level ) at JAS Marketing

Job DescriptionWhat You'll Do Help customers over multiple client channels; including giving general information, about different services and promotions we offer.Engage directly with customers and give information on a variety of topics ranging from helping them shop for the best plans and upsell services. Even problem-solving when something doesn't go as planned. Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution. Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. QualificationsQualificationsCustomer serviceProduct knowledgeMarket knowledgeQuality focusProblem solvingDocumentation skillsPhone skillsListeningResolving conflictAnalyzing informationMulti-taskingAdditional InformationAll your information will be kept confidential according to EEO guidelines.

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Salary.com Estimation for At&t Apple and Samsung Account Assistant ( Entry level ) in East Providence, RI

$62,301 to $77,478

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