What are the responsibilities and job description for the Concierge at 13th & U (Monday-Friday, 3pm-11pm) position at JBG SMITH?
WHO WE ARE
JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
POSITION SUMMARY
Enjoy the opportunity to create extraordinary customer experiences that start the moment a person first walks through the front door. Driven by a desire to build relationships, naturally excel at anticipating needs and providing superior service so our customers know that their needs are our highest priority.
This position qualifies for a sign on bonus of $2,500! Please speak with a recruiter for more information.
WHAT YOU'LL DO
- Deliver a warm greeting to current and prospective residents to welcome them home.
- Provide information to prospective residents and coordinate tours to assist Leasing.
- Connect residents with high-end services that are available in the community including the best dog walkers, personal trainers, and farm fresh deliveries.
- Develop an in-depth knowledge of the neighborhood to recommend the trendiest coffeeshops, must-see art exhibits, and other great things to do in the area.
- Maintain a highly organized front desk to efficiently help residents with package and dry-cleaning deliveries and common area room reservations.
- Participate in community activities and social events to build resident relationships.
- Respond quickly to resident requests and use creativity to solve problems to drive resident satisfaction.
WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)
- Experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
- Excellent interpersonal skills and a desire for learning and professional development.
- Strong aptitude for computer systems and software.
- Passion for providing exceptional customer experiences and embodying our core customer service elements:
- CARING – Demonstrated passion for caring about customers and co-workers.
- PROFESSIONALISM – Professional presentation and written communication skills.
- EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
- LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
- INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
HOW WE SUPPORT YOU
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
