Property Manager

Position Description - Property Manager

The Property Manager is a take-charge, organized individual with 3 years of experience as a property manager including experience managing a staff.

Qualifications:

• Excellent written and oral communications skills
• Exceptional resident service
• Ability to perform with high degree of accuracy and efficiency and be able to act proactively, independently and with minimal supervision.
• Excellent time management, ability to prioritize and handle multiple tasks simultaneously
• Knowledge of Fair Housing Rules
• Microsoft Office experience.
• Previous Yardi experience
• Must have valid driver's license and complete a pre-employment drug test.
• Wisconsin Salesperson license (or attain within first 6 months)

Principal Responsibilities:

• Manage the lease up of units and maintain expected occupancy level at all properties.
• Oversee accounts receivable ensuring rents and other fees are billed and collated. Ensure notices are generated and delivered as required by law. Assist with eviction process if needed.
• Oversee the process of “turning over a unit” per company procedures and ensuring the work completed meets company standards and expectations. Schedule and coordinate work with necessary vendor and within company timelines.
• Meet as required with Maintenance Manager to coordinate unit turns and in dealing with resident maintenance concerns. Enter work orders for repairs and conduct follow up with residents for completed work orders.
• Develop a strong working knowledge of the property management software and all property technology programs including how to generate reports and utilize them to increase efficiencies in management. Educate staff as needed on using reports, software and systems so resident questions are answered promptly and efficiently.
• Prepare statement for security deposit refunds.
• Monitor community appearance and ensure repairs are noted and completed on a timely basis:
• Conduct annual apartment inspections of all units.
• Walking vacant units to assess rent readiness and timeliness of unit turnovers.
• Walking grounds to ensure that the highest standards are maintained.

• Use management skills to monitor operations and make recommendations:
• Reviewing wait list to ensure that it is being maintained properly.
• Making recommendations as necessary to improve leasing activities
• Reviewing rent schedules
• Confirm that leasing techniques are effective in obtaining closure.

• Develop a marketing plan in conjunction with Regional Property Manager and update marketing ads based on vacancies. Establish leasing goals as needed to achieve budgeted occupancy. Maintain knowledge of market and complete market studies.
• Develop and implement resident retention programs (resident functions, special promotions, newsletters, etc.).
• Assist and oversee resident sewer/water accounts and internal submetering process, providing back up to Administrative Assistant and Regional Property Manager. Perform/assist as needed with monthly report submission, notices to municipalities for move outs, review of monthly readings, data entry and exception reports.
• Meeting potential tenants, process and evaluate applications in accordance with company policies and also providing training to staff in conducting showings and processing applications.
• Handle incoming inquiries from prospective residents, qualify prospects over the phone, schedule and perform showings.
• Prepare lease documents, review, approve and execute lease documents based on assigned authority level.
• Oversee lease renewal process and assist in preparation, review, and execution of documents.
• Respond to all resident requests or complaints in timely and courteous manner including proper documentation and exhibiting strong customer service skills.
• Assist in development of policy and procedures for properties and leasing functions. Maintain a solid understanding of landlord – tenant laws and regulations.
• Prepare and send bulk tenant correspondence that is professional and meets company guidelines.
• Coordinate and perform move in meetings with residents.
• Review work order activity reports for overall understanding of current concerns/issues.
• Effectively train, manage, and assist assistant manager and leasing agents in ensuring they perform their roles and within company policies and procedures.
• Consistently enforce community and company policies with residents, vendors, and employees.
• Provide regular status reports as requested to the Management.
• Hold staff meetings as required or instructed.
• Perform general office duties: answer calls, emails, write work orders, perform follow-ups, file, manage walk in traffic.
• Perform all reasonable duties assigned by Regional Property Manager or other management.
• Perform Assistant Manager, Administrative Assistant and Leasing agent duties during times of unfilled positions.
• Participate in after -hours response team on call rotation. Ensure proper response and handling of all emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.

Additional Requirements and Duties:

• Demonstrate an understanding and adhere to core values and expectations.
• Maintain knowledge and administer Fair Housing training to all department staff.
• Communicate with co-workers, management, residents, vendors, and any outside contacts in courteous and professional manner. Maintain confidentiality as required.
• Maintain valid driver’s license with acceptable driving record and have personal vehicle to use during working hours (mileage is reimbursed).
• Must be able to travel to different work locations, meetings, and trainings as needed.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• This position requires the ability to read, count and compute; comprehend and follow instructions; analyze and interpret data; maintain an appropriate work pace; exercise logic and reasoning; problem solve; make decisions; organize and prioritize; multi-task/re-direct and experience numerous interruptions.
• Availability outside of normal business hours may sometimes be required. This is a salaried position with expected availability of 40-50 hours per week. Ability to physically stand, bend, squat, reach, climb, walk, and perform full range and motion of hand dexterity.
• Ability to lift up to but not limited to 35 pounds as needed.

Benefits

• Medical
• Retirement Plan
• Paid Time Off
• Holiday Pay
• Long Term Disability

Job Type: Full-time

Ability to commute/relocate:

• Germantown, WI 53022: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Property management: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location