Accounting Resolution Specialist

Description
Position at Pilgrim's

Accounting Resolution Specialist

Purpose and Scope/General Summary: We are looking for a n Accounting Resolution Specialist for Pilgrim’s who responds to notifications of discrepancies that may be reported by customers, truck lines, plant personnel, sales, field reps, customer service, etc. These notifications may be in regard to product integrity, quality, damage , and/or count discrepancies. In this role, you will act as a mediator between outside parties and internal personnel to resolve this issue. This position is based fully onsite at our Corporate office in Greeley, CO.

Responsibilities:

• Demonstrate strong c ustomer s ervice with ability to make decisions to mitigate losses quickly.
• Communicate with a sense of urgency to customers, carriers , and plants via phone and email.
• Investigate root cause of claims/deductions (transportation, plant, sales, customer error etc.)
• Acquire required documentation needed to determine liability quickly.
• Review legal documentation and determine if the parties involved have provided the required information to process a claim and have fulfilled their contractual requirements.
• Gather data and relay it to teams to problem solve for customer accounts.
• Interact with teams across the business to resolve customer disputes and requests.
• Communicate JBS guidelines to appropriate parties.
• Update invoice information in High Radius workflow.
• Utilize SAP
• Intermediate d ata a nalysis, find trends and develop conclusions on claims.
• Work and learn new business areas in order to reduce cost.
• Facilitate and support collection efforts against outside facilities and carriers/liners.
• Other duties as assigned

Qualifications:

• 2-3 years’ customer service experience with the ability to problem solve .
• Self-driven to learn and adapt quickly and be a team player.
• Intermediate Excel proficiency.
• Excellent communication, computer, organizational and multi-tasking skills.
• Prior experience handling customer accounts i.e.; accounts receivables, claims and deductions preferred .
• Understands cash application processes in order to assist customer accounts .
• Can perform the functions of the job with or without a reasonable accommodation

The applicant who fills this position will be eligible for the following compensation and benefits :

• Benefits : Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off : sick leave, vacation, and 6 company observed holidays;
• 401(k) : company match begins after the first year of service and follows the company vesting schedule; and
• Base salary range of $18 -20/hr ;

For individuals assigned and/or hired to work in Colorado, JBS and Pilgrim’s is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employmen t . The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new e mployees by the end of the third day of work.

About Us: Pilgrim’s is the second largest chicken producer in the world, with operations in the U.S., Puerto Rico, Mexico and the U.K. Pilgrim’s processes, prepares, packages and delivers fresh, further-processed and value-added poultry products for sale to customers in more than 100 countries, employs more than 6 0,000 people and contracts with more than 5,200 family farmers. Pilgrim’s is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Our mission : To be the best in all that we do, completely focused on our business, ensuring the bet products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincer ity

EOE/ Vet s /Disab ility