Beauty Advisor

Beauty Advisor

JOB PURPOSE:

The Beauty Advisor is responsible for providing a personalized, engaging, fun, and unbiased shopping experience to clients around beauty products and techniques, leveraging in-depth product knowledge to can enhance and enrich our client’s lives, in order to drive sales and profit.

REPORTS TO: KEY PARTNERSHIPS:

Sephora Manager or Customer Experience Supervisor, Sales Floor Supervisor, and
General Manager Operations Associates

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Proactively approaches clients in friendly, non-aggressive manner to determine how they can best help find a product or service
- Drive the client’s basket size by offering multiple and complementary products to each client, ultimately increasing Units per Transaction and

Dollars Per Transaction
- Actively listens to client issues in a calm and agreeable manner to resolve problems and deliver a rewarding client experience

• Participates in a Learning Environment

- Frequently accesses training materials to learn new products and techniques to stay up to date for the client- Seeks out and absorbs knowledge of products to deliver a memorable and lasting experience with clients

• Participates in Operations

- Continually reviews assigned area to ensure it is well-stocked, well-merchandised, hygienic, and follows core standards- Replenishes and/or merchandises assigned areas to ensure products are available and presented well for each client- Completes operational tasks such as, but not limited to setting animations, Merchandise Transfer Out, Signing, Expired Sweep, and Mark Out ofStock and Destroy
- Participates in Put to Fixture of door to floor process

• Supports Company Programs

- Participates in and represent company programs that positively impact the business- Offers Beauty Insider to all clients- Offers JCPenney Credit and Rewards to all clients

• Performance Standards

- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client service, profit, productivity, and attendance

CORE COMPETENCIES

• Proposes and initiates actions on new ideas that improve our product, stores or practices.

EMBRACES A Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
GROWTH MINDSET Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.

• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.
• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive

THINKS company goals.
CRITICALLY Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.

• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.

DEMONSTRATES Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
LEADERSHIP Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.

• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
ACCOUNTABILITY Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.

• Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
EXCELLENCE Implements project/plans that are well-organized and efficient, seeks feedback and takes action.

• Effectively delegates work and communicates plans and expectations to others.
• Demonstrates a sense of urgency and acts decisively and quickly.

DRIVES RESULTS Establishes aggressive goals and takes appropriate risks to achieve results.

• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Type: Part-time

Schedule:

• Holidays
• Weekend availability

Work Location: One location