Operations Associate

POSITION PROFILE

TITLE: JOBCODE(S): PROFILE EFFECTIVE DATE:

Operations Associate 040631 3/18/2018

JOB PURPOSE:

Contributes to profitable sales growth by completing operational processes

KEY RESPONSIBILITIES FOR THIS ROLE:

 Customer Service & Sales

- Greets and assists customers in finding products and delivers outstanding customer service
- Demonstrates WORTH behaviors consistently
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems

 Pricing & Signing

- Sets promotional price signs as instructed to communicate a clear and accurate pricing message to the customer
- Completes price changes accurately and on time in order to maximize sales
- Assists with the organization of the pricing and signing stockroom

 door to floor / RFID / Stock / Inventory

- Executes cycle counts and Stock Ledger updates as directed
- Supports Radio Frequency Identification process, including Shoe On Display activities, to maintain accurate inventory in-stocks
- Contributes to merchandise organization, recycles materials, and prepares not-for-retail items for returns
- Unloads the truck and prepares merchandise to flow to the floor in a timely manner per company guidance
- Participates in annual inventory preparation, auditing, and error correction activities
- Prepares Defective Merchandise to Transfer Out of the store along with other various shipping and receiving activities as needed

 General Operations

- Contributes to Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, order delivery and returns, shipping online orders, and merchandise receiving, sorting, and binning (SVG 2 only)

 Performance Standards

- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

COMPETENCIES NEEDED TO PERFORM EFFECTIVELY IN THIS ROLE:

 Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

 Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

 Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

PROFILE LAST MODIFIED: 12/19/2017

INTENSITY OWNERSHIP RESULTS

Job Type: Part-time

Pay: $8.00 - $12.00 per hour

Ability to commute/relocate:

• Houston, TX 77070: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location