JDL - Customer Specialist - Merchant Service

Location: Fontana, CA

Job Type: 6-month Full-time Contractor Position (with possible extension)

Responsibilities

1. Assisting with customer order placement (include but not limited to domestic and international orders etc.)
2. Maintaining order status and providing customers with tracking updates as needed.
3. Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
4. Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
5. Manual operation is needed when certain functions are not supported by WMS/OMS.
6. Helping with customers claims and following through the process
7. Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

Qualifications

1. Must have an associate degree, and bachelor’s degree is preferred.
2. Intermediate MS office applications skills
3. Strong attention to detail accuracy
4. Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
5. Excellent communication skills, innovative mind, Strong critical thinking
6. Experience in data analysis, clean and process is a plus.
7. Mandarin speaking is preferred.

About JD.com

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

About JD Logistics

JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.