Knowledge Manager

Role Summary

The Knowledge Manger will be responsible for improving company performance through capturing, developing, sharing and effectively collaborating with the organization’s knowledge assets. This position will utilize various relevant methodologies such as business process management, lessons learned, expert directories, expert systems, and best practices to achieve the goal of improved company performance. All activities will be performed in support of the strategy, vision, and values of JE Dunn.

Key Role Responsibilities - Core

KNOWLEDGE MANAGEMENT FAMILY – CORE

• Fosters a culture of knowledge sharing and accountability by facilitating business process management (BPM) across the organization.
• Lead the construction and implementation of a dynamic process repository (Promapp) and employ the process ownership model as means for keeping and advancing the system.
• Works with IT to maintain and continuously improve the integration between ProMapp and SharePoint.
• Collects and analyzes data on projects and process metrics to systematically identify improvement opportunities.
• Facilitates a process owner-lead team through rapid improvement events using value stream mapping and/or metrics based process mapping techniques.
• Conducts project review through field visits and interviewing project team members to extract knowledge for company use.
• Collaborates with project teams to leverage and reuse knowledge sources for new project pursuits, execution, and training.
• Develops white papers, case studies, and reports on projects, industry trends, new management techniques, and delivery models. Work with Corporate Communications to deliver content both internally and externally through industry publications, social media, and the JE Dunn website and portal.
• Performs periodic knowledge gap analysis based on ongoing company project portfolio.
• Conducts research on competitors, industry reports, social media, academic content, conference materials, etc. to continuously evaluate how JE Dunn compares. Reports findings to senior leadership and calibrate the KM (Knowledge Management) efforts accordingly

• Leads the development and conservation of a professional skills inventory. Works with IT to create the most efficient means for storing and sharing this knowledge. Collaborates with key stakeholders to ensure all relevant knowledge is captured.
• Further develop means for measuring success of KM and report findings to company leadership.

Key Role Responsibilities - Additional Core

• Conducts actions in a professional and unbiased manner.
• Complies with all company and site policies and best practice standards.
• Continuously develops proficiency and understanding in the role.
• Maintains a professional appearance and workspace.
• Participates in and complies with all company safety and quality programs and procedures.
• Utilizes relevant JE Dunn technology to support all assigned responsibilities.

Knowledge, Skills & Abilities

• Ability to lead a transformative group in new concepts and ideas (hearts and minds).
• Ability to conduct effective presentations and training.
• Ability to facilitate meetings and build consensus.
• Proficiency with Promapp.
• Thorough knowledge of all organizational processes and functional departments and how they contribute to company success.
• Ability to apply process improvement methodologies.

Education

• Bachelor’s degree in construction management, business management, or related field (Required)
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 5 years’ experience in Construction or Business Operations (Required).

Working Environment