Regional Training Manager

Who Are We?
Since our humble beginnings in Dallas, Texas in 1967, Jefferson Dental & Orthodontics has been a trusted oral healthcare provider for thousands of Texas families with 70 offices throughout Texas and Oklahoma. We’re proud to be the Official Dentist of the Dallas Mavericks! By employing the best talent in the industry and providing the latest technology and quality service, we strive to earn our patients’ trust and build lifelong partnerships. Every member of our team works together to provide the best possible patient experience, and we never stop improving and growing. We’ll do whatever it takes to put a smile on each patient’s face, so they can live life to their fullest potential.__
What You’ll Do:
The Regional Training manager is responsible for improving the productivity of new and existing team members by assisting in creating and implementing job specific and company specific training programs. We are looking for someone who is dedicated in helping others succeed and has a passion for providing exceptional patient care. You will be responsible for presenting and facilitating training sessions, creating curriculum, determining training needs, developing new training sessions, and creating resources for new and existing team members. You will also recommend improvements and help update educational materials.

• Provide training and development support throughout the assigned offices to ensure all team members demonstrate knowledge of operating policies and procedures.
• Provide training on equipment, processes, new and existing policies and procedures, and any area in need of training utilizing hands-on training, individual training, classroom style training and webinars.
• Assist with the development and maintenance of training materials such as training handbooks, presentations and training courses as well as creating tests in the Learning Management System.
• Assist with testing and implementation of training programs throughout the assigned offices.
• Monitor and report on the effectiveness of training programs
• Work closely with the leadership team to identify team members who could benefit from additional specialized training and/or coaching.
• Work closely with vendor partners (such as Patterson, MiPacs, Care Credit etc.) to identify the appropriate training approaches and presentation standards required to achieve results and maintain compliance.
• Facilitate the Team Development Program (TDP) and coach new hires within the assigned offices throughout their first 90 days to increase staff retention.
• Attend Morale & Training Committee meetings to evaluate the needs of the company and plan training programs accordingly

Who We’re Looking For:

• Results oriented: Establishes an environment of focus and discipline to achieve results through operational excellence, initiative and world-class patient customer service; Sets specific, challenging goals; Measures results; Handles crisis effectively; Exhibits tenacity in reaching goals
• Leading Others and Influence: Develops and communicates goals; Enhances commitment to organization through acknowledgment of contributions and recognition for progress; Structures situation to create a desired impact and to maximize the changes of a favorable outcome
• Integrity & Credibility: Able to gain the trust and respect of patients, co-workers and leaders; Exhibits professional demeanor; Takes responsibility for own mistakes, does not blame others
• Communication: Understands attitudes, interest, needs and perspectives of others; Expresses ideas concisely; Tailors communication to specific person/audience; Anticipates and manages effects of communication
• Concern for Order and Quality: Keeps records, checks quality of work and documentation
• Teamwork: Works to develop friendly and supporting atmosphere; Pitches in and help others
• Self-Management: Exhibits self-confidence when interfacing with the patient; Functions effectively under pressure; Manages own behavior to prevent or reduce feelings of stress; work with minimum supervision while still meeting project deadlines
• Customer Service: Adheres to proper office practices; Becomes a trusted advisor to the patient
• Adaptability: Adapts to change in direction in order to support changing priorities

What you’ll need:

• Strong working knowledge of dental office procedures
• Commitment and focus to enhance the patient experience

• Dental experience preferred
• Excellent communication skills, both verbal and written
• Strong facilitation skills
• Understanding of accounting and finance principles and internal and external reporting
• Experience with Excel, Power Point and Word is preferred
• Exhibit a strong work ethic with a focus on quality, customer satisfaction, and business results
• Great attitude, high energy, and willingness to work hard to meet important deadlines
• Some travel required; Reliable transportation is necessary to accommodate travel requirements.

The Perks / More Reasons to Smile:

• Development & Growth: Work with seasoned marketing professionals, as well as cross-functional teams to rapidly grow your skill set and advance your career
• Competitive salary with generous quarterly bonus opportunity
• Highly supportive leadership team
• We’re the Official Dentist of the Dallas Mavericks
• Medical, Dental and Vision Insurance
• Paid Time Off

Employment Type

• Full-Time, in-office (some travel required)

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Job Type: Full-time

Work Location: Multiple Locations