Data Center Operations Manager

Job ID:
13327

Location:
Newport News, VA

Category:
Engineering

Division:
CST

Position Type:
Regular

Education:
Bachelor's Degree

Experience Required:
10 years

Relocation Provided:
Position Description

Come join our team at Jefferson Lab, where great minds matter .

Posting Date: 02/05/24
Salary Range: $110,300 - $174,200 (SE-III)
Work Location Type: Dedicated On-site (100% on-site work)

What your job will look like:
Jefferson
Lab's Computational Sciences and Technology (CST) Division seeks to
hire a Data Center Operations Manager. The person in this role will own
the overall data center (DC) operation at the laboratory, is able to support future state of the art IT solution deployments and growth, and is energy efficient. Are you
ready to establish a data center team and continuously enhance the data
center and its infrastructure, processes, documentation, and tools so
that the site exceeds its availability targets each year? If so, join us!

In this role you will:
Establish and lead a data center team and nurture relations with the partner organizations so that the site is able to achieve its availability targets. Ensure that the DC’s infrastructure components are fully maintained on schedule and within their useful lifespan, that these infrastructure components are not offline for repairs for extended periods of time, and that the data center team is the first to know about events that impact the site and is capable of addressing these incidents in a timely fashion.
Lead physical data center solution migrations. Collaborate with partners to plan out, design, and deliver new data center facility constructions, site expansions and retrofits. Ensure that new data center infrastructure is installed, commissioned, and documented properly before the team puts them into production. Make sure that site construction, enhancement, and commissioning do not result in unplanned IT service outages when this work is done on infrastructure that supports production IT services. Manage projects (for new infrastructure, tools, process, etc.) that will improve the DC operation and prepare the site to support future IT solutions that evolve over time.

Manage the CST part of the physical data center budget.
Own all work carried out in data center spaces—confirm that measures are taken to prevent a safety or DC operation incident. Plan data center maintenance, upgrades, etc. that will require an IT service(s) outage with stakeholders. Align the data center team and its partners and schedule such events so that the service users’ needs are met. Update the affected users throughout event.
Lead ongoing data center IT equipment lifecycle effort.
Develop, review, and audit of methods of procedures (MOP's) and emergency operating procedures (EOPs) for electrical, mechanical, fire detection/alerting/-suppression, and IT infrastructure. Document and track data center changes, maintenances, and repairs done (in the form of online work requests, methods of procedures (MOPs), runbooks, etc.) to streamline similar future work.

Coordinate and provide on call support for after-hours events.

Qualifications We Require:
Education:
Bachelor's degree in Electrical or Mechanical Engineering, Information Systems,
Computer Science or related field or equivalent education and
experience.

Experience:
10 years of progressive
professional (not academic) experience in data center operation (or
similar mission critical facility), capacity management, design,
incident management, and complex problem identification and
troubleshooting.
5 years of experience in experience in administering and managing facility preventative maintenance efforts and budgets, managing people, and writing technical procedures.
5 years of experience in scheduling tasks, communicating plans with stakeholders, budgeting, metrics reporting, building relationships with both partners and the data center users.
5 years of experience in keeping all who work in the data center safe by maintaining a safe environment through processes/practices.

Knowledge, Skills, Abilities:
Knowledgeable in new data center infrastructure fit out testing, commissioning, and documentation.
Extensive knowledge of data center operations best practices.
Experienced in keeping all who work in the data center safe by maintaining a safe environment through processes/practices.
Data center capacity management.
Must attain Data Center Energy Practitioner (DCEP) Generalist, HVAC
Specialist, and IT Specialist certifications within 9 months of
employment.
Ability to draft conceptual data center space and cable solution designs for interactions with partners.
Comprehensive understanding of effective project management practices
and principles and demonstrates proficiency in applying a disciplined
approach to project management.
Communicate (both written and oral) effectively to management and technical subject matter experts.

Give effective presentations to management.

Experienced in scheduling
tasks, communicating plans with stakeholders, budgeting, metrics
reporting, building relationships with both partners and the data center
users.
Computer skills with experience using site and IT service monitoring/alerting, DCIM, and ITSM tools as well as Microsoft Office 365.

Qualifications We Desire:
Master's Degree in Computer Science or MBA.
Demonstrated experience working with data center infrastructure management (DCIM), IT service management (ITSM), data center incident management, lifecycle management, and media handling tools and their supporting processes.

About Jefferson Lab

Join a community with a common purpose of solving the most challenging scientific and engineering problems of our time. The Jefferson Lab campus is located in southeastern Virginia amidst a vibrant and growing technology community.

A career at Jefferson Lab is more than a job. You will be part of “big science” and work alongside top scientists and engineers from around the world unlocking the secrets of our visible universe. Managed by Jefferson Science Associates, LLC; Thomas Jefferson National Accelerator Facility is entering an exciting period of mission growth and is seeking new team members ready to apply their skills and passion to have an impact. You could call it work, or you could call it a mission. We call it a challenge. We do things that will change the world.

Total Rewards at Jefferson Lab

At Jefferson Lab, we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Our benefits program includes, but is not limited to:

Medical, Dental, and Vision Care Plans
Flexible Spending Accounts
Paid Time-off and Leave Programs (Paid Parental, vacation, holidays, and sick leave)
401(k) Plan – 9% Lab Contribution; 100% vested
Flexible Work Arrangements (Remote & Alternate Work Schedules available)
Tuition Assistance, Training and Professional Development Programs
Live near the waterways of the Chesapeake Bay region with access to nearby beaches, mountains, and all major metropolitan centers on the East Coast

Jefferson Science Associates, LLC (JSA) manages and operates the Thomas Jefferson National Accelerator Facility (Jefferson Lab). JSA is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, ethnicity, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, or veteran status or on any other basis prohibited by federal, state, or local law. As part of the JSA’s equal employment opportunity policy, we also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

JSA is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in an undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruiting @jlab.org or contact Human Resources by calling (757) 269-7100 and selecting option 1 between 8 am – 5 pm EST to provide the nature of your request.

Employment with JSA is conditional upon DOE approval if at any time during your employment you are participating in a Foreign Government Talent Recruitment Program or Affiliated activity. Generally, such programs/activities include any foreign-state-sponsored attempt to acquire U.S.-funded scientific research through programs run or funded by the government that target scientists, engineers, students, academics, researchers, and entrepreneurs of all nationalities working or educated in the United States. This includes positions or appointments, both domestic and foreign, titled academic, professional, or institutional appointments whether or not remuneration is received and whether full-time, part-time or voluntary.