Care Manager- Arabic Speaking

SUMMARY

The Care Manager is responsible for the provision of care management services to Adult/children enrolled with Jemcare. All work will be carried out in accordance with well-established protocols for the delivery of care management services. The care manager will determine the child's needs and counsel the family members toward resolving their challenges while assisting with coordinating services that they deem beneficial to the member.

Role and Responsibilities

• Perform all enrollment activities as required by DOH and the lead health home. Activities to include but are not limited to; perform outreach contacts, obtain all required signatures on consents, and assist in obtaining supporting documentation
• Conduct initial comprehensive assessments as well as CANS-NY, updating periodically
• Provide Health Home services for children with medium and high acuity needs, including at least two services per month, with at least one of those conducted face to face.
• Responsible for the development of a comprehensive, family-driven, youth-guided, Plan of Care (POC)
• Coordination of care and services between all providers and community resources
• Make referrals to services/additional resources and assist the member in following through with services or appointments
• Meet all monthly billing requirements for each member
• Ensures all required documentation is entered into the electronic health record (EHR). All documentation should meet standards set forth by DOH, the Lead Health Home, as well as the organization’s best practices
• Act as an advocate for the member in a number of settings (school (if applicable), within the home or community, while interacting with different providers or attempting to link member with additional services or resources)
• Assist in educating the member/family/guardians on the members diagnosis or condition as well as their needs/strengths and goals
• Assist families and children in the acquisition and maintenance of public benefits e.g., financial, educational, social, and community services.
• Coordinate and conduct Interdisciplinary Team Meetings in order to facilitate creation of the Plan of Care in addition to coordination of services
• Assist with all coordination of services and benefits in the event of a hospitalization or admission to any facility/residence. Coordinate discharge from any hospital/facility and assist with transfers to another CMA or program should it be necessary in order to ensure continuity of care

Qualifications and Education Requirements

• Minimum of a bachelor’s degree Preferred
• 2 years of the equivalent experience/expertise
• Proficient with Healthcare Management Systems and Microsoft Office Word and Excel.
• Outstanding communication skills, both written and verbal.
• Excellent organizational skills.
• Ability to travel locally.

Preferred Skills

• Experience working with populations with complex medical, mental health and psychosocial needs.
• Work effectively and knowledgeably across a broad spectrum of cultural, ethnic, and racial communities
• Experience providing intervention and/or assistance with children.
• Relevant experience serving children and families in a variety of circumstances such as, but not limited to: children with developmental disabilities, behavioral health issues, assisting with managing primary health care and/or social services.

Additional Notes

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at-will.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Case management: 1 year (Preferred)

Language:

• Arabic (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $23 - $25