What are the responsibilities and job description for the Customer Service Representative position at Jenni Kayne?
Jenni Kayne is a California lifestyle brand that inspires women to live well every day. From wardrobe essentials to all the things that make a house a home, we create effortless staples without sacrificing style or comfort. Our mission is to inspire women to live well every day. It’s an ethos that comes to life collectively and individually. We’re proud to say that Jenni Kayne is female owned and operated, and one of the fastest growing lifestyle brands. As we continue to grow our team, we want candidates to know that we are serious and sincere in our commitment to hiring BIPOC team members.
Role and Responsibilities
As the Jenni Kayne Customer Service Representative, your primary responsibilities include the following:
- Communicate effectively through phone, email using ZenDesk and LiveChat with customers to determine their needs.
- Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc.
- Maximize sales by clienteling, assisting in styling consultations, and providing friendly and welcoming customer service.
- Encourage customers to sign up for Jenni Kayne Rewards and engage with us on our social media platforms through email and phone.
- Secure company assets through loss prevention in compliance with company policies and guideline.
Qualifications and Education Requirements
- Minimum of 3 years of experience in a customer service environment. Retail sales; women’s upper contemporary, multi-label or luxury designer preferred.
- Can-do attitude and commitment to providing excellent customer service.
- Willingness and availability to work during peak business periods –weekends, holidays, etc.
- Demonstrate strong written and verbal communication skills.
- Knowledge and experience with POS and Inventory Management systems, Microsoft Word, Excel, etc.
- Comfortable working in a team environment.
Preferred Skills
- Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
- Results driven; strategic, conceptual and innovative thinker
- Excellent verbal and written communication skills
- Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines
Additional Notes
This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
