What are the responsibilities and job description for the Service Technician position at JES Foundation Repair?
Our Service Technicians inspect company-provided and self-generated leads for servicing preexisting equipment installed by Groundworks and close sales in the basement waterproofing and foundation repair field. At Groundworks Companies, we provide qualified, high quality leads-appointments, so there is minimal to no cold calling required!
What we provide for our employees:
Bi-weekly Pay – Hourly plus potential for commission
Full-time nonseasonal work!!!
We provide warm leads pre-scheduled based on your availability.
Superior training will ensure you start with immediate success
Competitive and rewarding, family-oriented culture
Advanced leadership training opportunities
World-class training and support
Job Responsibilities:
Travel to a customer’s home on a pre-set appointment using a company vehicle.
Build rapport with homeowners and professionally represent the Company.
Perform yearly maintenance visits, examining work previously completed.
Perform reactive service appointments, diagnosing and fixing any issues.
Exhibit clear communication skills during homeowner interactions.
Based on the diagnosis, recommend products or services to enhance and protect the customer’s home.
In some cases, install the additional products purchased by customer.
Adhere to safety/health regulations and procedures when carrying out construction operations
Examines work done by the company and determines potential warranty or non-warranty work.
Recommends additional products and services to enhance or improve original installation, or remedy a potential issue.
Responsible for communicating to service manager job completions or complications, and completing and submitting all necessary job paperwork on-time
Follows up with customer within 48 hours until all concerns are resolved
What is required to join our team as a Service Technician:
Construction/Home Improvement experience preferred.
Ability to establish positive rapport with customers.
Skill in operating construction equipment and/or power tools.
Strong communication skills and attention to detail.
Troubleshooting and Problem solving.
Comfortable working in confined spaces.
Ability to pass pre-employment screening, to include a background check.
High school diploma or GED preferred or equivalent experience.
At least one year of sales experience preferred.
An equivalent combination of education and experience to illustrate a proven track record
Prepare predetermined packaging needs.
Organize all shipping and receiving needs.
Prepare product pump assemblies (kitting) as directed by the Production Manager and/or Shipping / Receiving Lead.
Operate a metal cutting band saw both safely and at predetermined productivity levels. • Resolve specific machine, tooling, and set-up problems.
Tack welding experience a plus
All other duties as necessary
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus opportunities
Work Location: In person