What are the responsibilities and job description for the Concierge position at JES Holdings, LLC?
Company: JES Prime Senior Living, a subsidiary of JES Holdings , LLC.
Title: Concierge
Location: onsite, Columbia, MO
Schedule: Part-time (Friday, Saturday and Sunday from 9am-4pm)
Essential Functions:
Title: Concierge
Location: onsite, Columbia, MO
Schedule: Part-time (Friday, Saturday and Sunday from 9am-4pm)
Essential Functions:
- Provide residents with experiences that will be remembered and with the highest level of responsiveness.
- Project approachable and professional image in personal appearance, mannerisms, and demeanor.
- Prepare building and models for showing by completing model check list, moving golf cart to multistory as first duty each morning.
- Stock and inventory coffee, water and supplies in café first of each morning, mid-day and prior to clocking out.
- Walk common areas of building to ensure areas are show ready and tidy. Note any area that need immediate attention for housekeeping that day.
- Attend front desk at all times , while answering phones, messages, directing calls to appropriate departments, excepting packages, checking in visitors.
- Manage forms for maintenance, concierge request, and transportation and guest suite requests.
- Manage all resident activity and event signup and convey to Activity Coordinator.
- Provide prompt attention to residents’ complaints, questions and concerns or direct to Property Manager if you cannot resolve.
- Arrange for, suggest, recommend, book and or confirm deliverable services that may include, but not limited to purchasing gifts, tickets, dry cleaning and other errands.
- Assist and participate in resident functions by working under the direction of Activity Coordinator and or Community Relations Liaison.
- Be knowledgeable of local current events and or research, venues and locations. (concerts, theater, sporting events, special events, and more)
- Provide administrative assistance with resident files as requested by Property Manager.
- Assist with package deliveries, deliver resident meals daily.
- Participate in daily stand up meetings.
- Assist team members with projects as needed and assigned by management staff
- Be aware of surrounding and suspicious or uncommon activity and report to management or emergency services.
- Other related duties as determined from time to time and communicated to the employee.
- Customer service ability
- Ability to confront difficult resident issues
- Knowledge of MS Excel, Outlook and work
- Punctuality and dependability essential
- 3 years or more in Customer Service or similar industry experience
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