What are the responsibilities and job description for the Parts Counter - Shop position at Jesco Inc?
Description
At JESCO, we advocate a strong work-life balance as our employees excel, develop and advance. We are looking for talented career-minded individuals who are not afraid of wearing many hats and will embrace new challenges. If this is you, and you are a qualified candidate for one of our career opportunities, then tell us all about yourself.
Responsibilities
- Greet customers and provide customer assistance by responding to inquiries, evaluating customer needs, providing price quotes as appropriate.
- Maintain a high degree of proficiency with regard to the industry in order to instill customer confidence, assurance, and satisfaction with parts service
- Diplomatically handle customer complaints in a friendly, pleasing and personal manner.
- Always report any situation which may require supervisory attention.
- Identify proper part numbers, recommend and sell related items as a service and as requested by customers and or the service department
- Refer to computer and various dealer catalogs to determine parts and supply availability, and place special parts orders as needed.
- Operate computer to input, retrieve and view parts inventory data for incoming deliveries, sales and service department usage.
- Source and order parts and supplies from local part stores to fulfill emergency orders as needed.
- Ensure that reference materials, catalogs and price books are current, (Manual & Electronic) and accessible and readable.
- Make certain that promise of delivery is completed. Advise customer of any known delays.
- Maintain work area and equipment in a clean, orderly manner always keeping safety and security in mind. Report deficiencies as necessary
- Individuals must comply with all safety policies, and have the ability to lift and move up to 70 lbs.
- Increase knowledge of business trade through meetings, training, and classes available for advancement.
- Cooperate with other company personnel to assist with parts information as required
- Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time.
- Advise superiors of all changes in the department which can affect company success
- Perform other related duties as assigned.
Qualifications
- Reading Skills
- Computer Literacy
- Customer Service
- Diplomacy
- Professionalism
- Organization
- Presentation
- Time Management
- Degree: High School Diploma or Equivalent
- Valid Driver’s License – Must meet underwriting requirements
- Prior Forklift experience necessary. Forklift Certification helpful.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off
- Short/Long Term Disability
- Growth opportunities
- American Funds/College America 529 Savings Plan (college savings plan)
- Verizon Wireless discount
- Working Advantage Program: discounts on entertainment tickets and purchases
- EAP (Employee Assistance Program) – includes three (3) free counseling sessions
- Paid Training
- Family owned and operated
- Long term job security
- Health and wellness
- Paid Holidays
- Discounts on products
- Above average industry pay
ESSENTIAL PERSONNEL: This position is deemed essential and may require the employee to report to work during a State of Emergency.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
