Career Services Director

Description

Summary

The Director leads the Career Services staff in consistently delivering high-quality person-centered services that address current and emerging community needs related to workforce development and career development. This includes supervision and management of personnel, monitoring program budgets, participation in fundraising, compliance with funders’ requirements, and implementation of the JFCS strategic plan. Along with program managers, the Director is responsible for defining clear goals and measures of success, collecting and analyzing data, evaluating outcomes, and developing and implementing strategies for continuous improvement. This also includes identifying and cultivating opportunities for innovative growth. As a member of the Executive Leadership Team, the Director helps forge the agency’s strategic path, develop and assess agency policies and practices, and nurture an organizational culture that is consistent with JFCS values. This role also includes identifying and cultivating opportunities for sustainability and innovative growth. 

Agency Information:

JFCS is a multi-faceted human services agency with the mission to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering and offer support in times of need. JFCS is a place where you can put your values to work every day. You will be able to:

• Make a positive difference in the lives of others
• Feel energized to give your best effort and enjoy a healthy work/life balance
• Learn, grow and accomplish new things

JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability. AA/EEO

Salary and Benefits:

• Approximate annual salary:  $87,000-94,000
• Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision and dental
• Work-life balance including 37.5 hour work week, 3 weeks of vacation, paid sick time, paid parental leave, holidays, flexible schedule, and the option to work up to 60% time from home

Skills and Qualities

• Sincere commitment to consistently reflecting JFCS’s Values: compassion; inclusion; innovation; integrity; and collaboration
• Strategic and imaginative big-picture thinker adept at managing day-to-day operations
• Effective supervisor – in coaching, supporting, and holding staff accountable for meeting performance expectations
• Good listener
• Effective problem solver utilizing collaboration, creativity, and innovation
• Strong written and oral communication skills, including as an advocate for clients, staff, and the agency
• Excellent organizational and time management skills
• Ability to manage a hybrid work model between in office and working from home
• Proficient with Microsoft Office Suite (Outlook, Word, Excel), and ability to learn and work proficiently in proprietary software systems.

Essential Functions/Approximate Time

Leadership in Staff Supervision (35%): 

• Provide leadership to all department staff and supervision to direct reports. 
• Promote and model continuous feedback, performance development coaching, and holding staff accountable for meeting performance expectations. 
• Cultivate staff engagement and participate in the recruitment, hiring, onboarding, and training of new staff. 

Leadership in Program Management (35%):

• With program managers, define clear goals and measures of program success, collect and analyze data, evaluate outcomes, and develop and implement strategies for continuous improvement.
• Lead department staff in implementing the JFCS strategic plan. 
• Identify and cultivate opportunities for innovative growth through new or expanded programs.

Compliance and Financial Management (10%):

• Implement and monitor systems and procedures to ensure compliance with funders’ requirements and CARF International, including preparation of progress reports and participation in audits. 
• Monitor revenue and expenses, manage operations in light of revenue and expenses, and make budget recommendations to Chief Programs Officer and Chief Financial Officer.

Representing JFCS and Career Services (10%):

• Serve as a liaison to other agencies, provider groups, community groups and governing and funding bodies, helping to cultivate JFCS Career Services as a thought leader and strategic partner. 
• Seek and work with grants staff to obtain funding from current and new sources.

Executive Leadership (10%):

• Serve as a member of the Executive Leadership Team, helping assess and develop the agency’s strategic path, develop and assess agency policies and practices, and nurture an organizational culture that is consistent with JFCS values. 
• Participate in and lead agency committees, task forces, and training. 

Work Environment/Physical Demands

Indoor office environment for most work. Combination of walking, sitting, and standing in an office setting. Frequent written and oral communication. Occasional lifting, stooping, kneeling, bending or climbing. Works with and around others. Daily use of computer, telephone, and other office equipment.

Additional Information

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

Education and Licensing

•   Bachelor’s degree in related field preferred

Experience

• Minimum of five years in positions with progressively increased levels of responsibility
• Minimum of two years supervising multiple direct reports
• Working or otherwise developing relationships with people from diverse backgrounds, including differences related to culture, religion, financial resources, race, national origin, age, gender, gender identity and expression, sexual orientation, and abilities
• Monitoring, evaluating, and reporting on outcomes
• Human service program design, implementation, and management preferred
• Workforce development and career development knowledge and experience preferred
• Career/Employment counseling experience a plus