Intensive Case Manager

ABOUT JFCS

Jewish Family & Children’s Services of Southern Arizona (JFCS) is a nonprofit, non-sectarian social services organization that provides specialized counseling and community services to the greater Tucson community. For over 80 years, JFCS has helped thousands of children, families, adults, and seniors regardless of religion, race, ethnicity, gender, age or ability to pay.

POSITION SUMMARY

Reporting to the Preferred Communities Intensive Case Management Supervisor, (PC/ICM) Case Manager provides intensive case management services and gap services to refugee and other immigrant clients enrolled in the PC/ICM Program and receiving gag services. JFCS’ PC/ICM Program assists clients with particular vulnerabilities and social adjustment challenges (such as serious physical health issues, mental health challenges, developmental disabilities, social isolation, experiences of gender-based violence and more). This position plays a critical role in working with families to ensure a safe transition to stability, promote self-sufficiency, and assist with goal attainment.

ESSENTIAL RESPONSIBILITIES

• Provides comprehensive case management services to clients by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
• Recruits clients through internal and external referrals
• Completes eligibility screenings enrollments for all clients recruited by or referred to the PC/ICM Program and gap services.
• Provide direct assistance to clients based on program and client goal plans, and providing follow up services as needed
• Develops goal-oriented, client-centered self-sufficiency plans with each enrolled client, addressing their long- and short-term needs and goals.
• Provides extended cultural orientation to clients as needed.
• Guides clients through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
• Maintains regular contact and positive rapport with all PC/ICM clients.

· Work closely with JFCS colleagues to ensure that refugees are integrated into the broader array of services available in the organization

• Completes case notes and required assessments in online database in a timely and consistent manner.
• Maintains comprehensive case files for each enrolled client, ensuring client’s confidentiality and protection of personally identifiable information.
• Acquires comprehensive knowledge and thorough understanding of programmatic requirements of PC/ICM Program.
• Prepares PC/ICM Program and gap services reports as required.
• Maintain positive relationships with community partners relevant to program activities
• Submit regular reports to track client outcomes, fulfill reporting requirements, and capture client success stories
• Document all contacts and services in case files, as appropriate
• Participate in network and community meetings related to PC/ICM program
• Assist in emergencies as they arise
• Other duties as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

There will be evening and weekends that will require your attendance in order to best represent the Agency. Some flexibility in scheduling is required.

REQUIREMENTS

• Associate’s Degree preferred, preferably in Social Work or a related field

· Prior professional experience in social work, counseling, community organizing, human services or related specialty preferred.

• Minimum two years’ experience working with refugees or immigrant population
• Experience working with vulnerable populations preferred
• Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.
• Strong motivational and teaching skills
• Demonstrated ability to communicate effectively and diplomatically in a multi-cultural setting and with limited-English proficiency speakers. Ability to communicate effectively through a third-party interpreter.
• International work or study experience and second language abilities a plus.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint), internet research, and experience using databases and information gathering systems.
• Valid driver’s license, Level 1 fingerprint card, proof of COVID-19 vaccine and reliable access to an insured vehicle.

PROBLEM SOLVING AND JUDGEMENT PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying.
• Must be able to handle all facets of the business both standard and non-standard situations.
• Ability to work in a multi-cultural and multi-language environment and able to work through translation services if not fluent in a second language.
• Must be able to work in a team approach and value collaborative partnerships with families and professionals equally.
• Must be willing to accept feedback, and respond in professional manner

Employee must perform approximately 80% of essential responsibilities to qualify for classification in this position. Reasonable accommodations will be made to enable an individual with disabilities to perform the essential responsibilities of the position.

Jewish Family and Children’s Services of Southern Arizona may need to revise or change the essential and supplemental responsibilities of the position as the need arises. This job description does not constitute a written or implied contract of employment.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22