Cashier/Customer Service

As a Cashier, you will be the first point of contact for your guests, ensuring they receive a warm welcome and a seamless ordering experience. Your primary responsibilities include processing transactions accurately using Toast POS, maintaining a clean and organized work area, and delivering exceptional guest service. Your ability to multitask, attention to detail, and dedication to hospitality will be critical in ensuring a high-quality guest experience.

Hospitality Culture and Guest experience:

• Provide a warm and friendly greeting to each guest as they enter the restaurant.
• Set a high standard for hospitality in all interactions, ensuring every guest feels valued and appreciated.
• Accurately process guest orders and payments using Toast POS, ensuring a smooth and efficient transaction.
• Assist guests with any questions about the menu, including ingredients, preparation methods, and dietary restrictions.
• Ensure that every guest leaves with a positive impression of our restaurant, contributing to their overall satisfaction.
• Cultivate and maintain a culture of hospitality throughout the restaurant, ensuring every team member understands and embraces this ethos.
• Employee Handbook

Training:

• Participate in training sessions organized by the Location Manager to stay updated on service standards and procedures.
• Participate in ongoing training and coaching of staff, enhancing skills and fostering professional growth.
• *Training program and manual;
• *Service Standards SOP;
• *Employee Handbook

Follow Operations Standards:

• Maintain a clean and organized cashier station and dining area, including managing receipts, cash, and other payment methods with accuracy.
• Regularly replenish food items, utensils, and other supplies at the cashier station and service counters to ensure they are always available for guests.
• Assist in food preparation tasks as needed, including basic prep work, plating, and packaging of orders.
• Wash dishes, utensils, and other kitchen equipment as needed to maintain cleanliness and efficiency in the restaurant.
• Ensure that trash is properly disposed of and that recycling procedures are followed in accordance with company policies.
• Assist in restocking inventory and supplies, ensuring that the restaurant is always prepared for service.
• Adhere to the Service Standards SOP at all times to provide consistently excellent service to all guests.
• Follow the Opening and Closing checklists to ensure the cashier station is prepared for service and properly secured at the end of the day.
• Ensure excellent and efficient preparation and handling of take-out and online orders, ensuring accuracy and timely service.
• Address any guest complaints or issues following the Complaint Handling SOP to resolve problems promptly and effectively.
• Uphold company policies and procedures, including those related to cash handling, guest interaction, and cleanliness.

Catering and Special Events:

• If a guest inquires about catering or special events, immediately gather their contact information and promptly send it to the WHF Restaurant Group management team for follow-up.

Safety:

• Follow all food safety regulations and maintain a hygienic environment at the cashier station.
• Adhere to the Emergency SOP to ensure guest and staff safety during unexpected situations.

Cross-Collaboration:

• Work closely with the BOH team and the management team to ensure smooth and efficient service.
• Relay any guest feedback or special requests to the Location Manager.

Flexibility and Emergency Response:

• Be flexible and available for emergency or urgent meetings as required.
• Ensure any urgent issues are promptly addressed and resolved.

Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work in shifts, including weekends and evenings.
• Experience with Toast POS or willingness to learn the system.
• Previous cashier or customer service experience in a restaurant setting is preferred.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Evening shift

Experience:

• POS: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

Salary : $15