What are the responsibilities and job description for the Customer Service Advisor position at Jiffy Lube Team Lucor?
Customer Service Advisor (CSA)
The CSA is considered the “Face” of Jiffy Lube! CSAs personally interact with customers to explain their vehicle’s maintenance requirements and service recommendations, as well as guide the Service Team on which services to perform on a customer’s vehicle. CSAs also occasionally assist the Service Team in servicing vehicles, changing oil and filters, adding fluids, checking tire pressure, washing windows and vacuuming floorboards, as well as other duties within the shop. Both full-time and part-time positions may be available.
Job Benefits
· Regular performance reviews
· Biweekly incentive plan
· Generous employee discounts
· Paid vacations (full-time only)
· Advancement potential
Requirements
· Should be at least 16 years old with a valid driver’s license.
· Should be experienced and comfortable speaking with customers and other employees.
· Should be proficient with data entry skills.
· Need to be able to walk or stand for several hours at times in both hot and cold temperatures.
· Should be able to bend and reach comfortably, climb steps, lift heavy objects occasionally and other physical activities in both the lower and upper bay areas.
· Will come in direct contact with cleaning materials and fumes from vehicles in the bay.
· Must be able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Paid time off
Work Location: One location