What are the responsibilities and job description for the Customer Service Advisor position at Jiffy Lube?
Job Details
Description
What can you expect as an Automotive Customer Service Advisor?
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehcile's needs. Our best will inquire about the customer and the vehcile's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:
- Efficient teams delivering timely inspections
- The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehciles' manufacturer reccomendations
- Thorough technicians that deliver quality inspection reports
- Steady flow of customers
What you will do:
- Greet the customer and acknowledge their request
- Check-In the customer and verify information
- Be an expert on all sales processes and initiatives
- Process phone calls in a professional manner. Encourage the customer to come in for service work.
- Be comfortable selling to our customers our product offerings
- Document, verbally communicate and sell the recommendations
- Write estimates and order parts for services as needed.
- Be able to create and bill out all sales orders.
- Work towards achieving any company-set goals or objectives, including individual sales goals.
- Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
- Build relationships with customers by communicating the status of their vehicle, promise time.
Benefits include;
- Competitive pay (based on experience)
- Bonus plan
- Matching 401K
- On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
- We promote from within a commitment we are passionate about
- No late evenings
- Tuition reimbursement
- Paid vacation and holidays
- Medical insurance
Qualifications
What are the Job Qualifications?
- Driver's License
- Ability to Stand on your feet for 10 hours
- Ability to speak English
- Bi-lingual is a plus!
- Previous sales experience is a plus - automotive is preferred
