The Lincoln Service Advisor is the liaison between customers and the technicians in a fast-paced, high service environment. Serving as the primary point-of-contact for service and repair matters, the Service Advisor must listen and thoroughly understand customer needs, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows the condition of the vehicle after the inspection and communicates the repairs and maintenance that are recommended. The Service Advisor must follow all company and industry standards for vehicle repairs.
In addition, the Lincoln Service Advisor is responsible for Lincoln Pick Up and Deliveries as well as for directing the Lincoln PIC/DEL Driver. All Lincoln Pick Up and Deliveries are scheduled using the RED CAP website. The Service Advisor will coordinate all Lincoln Loaners with the Rental Department and monitor usage and will work with management to distribute the Lincoln P18 funds, promote the Lincoln Experience with positive results.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a good technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service. Spanish speaking a plus.
Responsibilities
Qualifications
Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!
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Jim Burke Ford Lincoln, Bakersfield, CA
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