Call Center Representative

We're actively searching for a vibrant and motivated Customer Service Representative to join our dedicated team in the Call Center located at Jim Keras Subaru on Covington Pike. The ideal candidate will be responsible for handling inbound and outbound calls, emails, and online chats to schedule service appointments and provide exceptional customer service. The work schedule for this position is from 9am to 6pm, Monday-Friday, with one Saturday per month on a rotating basis. When scheduled to work on a Saturday, the employee will be given a day off during the week to ensure a consistent five-day workweek.

If you're a self-starter with a passion for providing exceptional customer service and a desire to succeed, we want to hear from you. Apply today and join our team as a Customer Service Representative. Entry-level to mid-level personnel looking for a step into the Automotive industry, this is the opportunity you have been looking for!

What We Offer :

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Career Progression
• Community Involvement 
• Paid Vacation Days
• Annual Christmas Party
• Annual Christmas Bonus (based on tenure)
• Employee Vehicle Purchase Program
• Employee Discounts on Parts and Service
• Employer Paid Lunches Every Saturday
• Production Bonuses with huge potential earnings 

Responsibilities :

• Respond to all customer inquiries in a timely and professional manner via phone, email, or chat.
• Efficiently schedule service appointments for customers, coordinating with their preferred Service Advisor to ensure smooth service department operations.
• Make outbound calls to customers for follow-up and retention purposes.
• Ensure customer satisfaction by delivering exceptional customer service through attentive listening and courteously providing accurate information.
• Coordinating with Service Advisors and the Parts Department to ensure that service appointments are properly scheduled and customers are informed of any changes or delays.
• Maintain accurate and up-to-date customer information in the database.
• Meet and exceed monthly performance goals and objectives.

Requirements :

• High school diploma or equivalent.
• Valid Driver's License.
• Capacity to adhere to your assigned shift.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficient with computers and software applications.
• Automotive industry experience a plus, but not mandatory.