What are the responsibilities and job description for the L3 Support Engineer position at Jitterbit?
Company Description
Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.
Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.
Job Description
Jitterbit is seeking a Senior Support Engineer to join our L3 team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of Gartner for five straight years. Our customers use our iPaaS and APIM platform to solve mission critical business problems. What is our challenge? To make it easy to integrate our customers’ systems. In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers. Do you have the design, architecting, and code-writing capabilities to take on this challenge? And can succeed in a big way?
About The Team
The L3 team at Jitterbit believes that unblocking our customer is our utmost priority and should think out of the box to figure out solutions for customer issues.
As a key L3 engineer on our team, you will collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers.
Our culture is fun, fast-paced, performance-oriented, open, and collegial. We are constantly pushing the technology envelope to the edge! We are very distributed and our culture is set up to make all of us very effective working remotely. We believe in hiring talent where it exists.
About The Role
We are looking for a L3 engineer. You will be working with Angular, Java, C , Tomcat, Apache HTTP server, Postgres, Linux, Jenkins, Docker, and Kubernetes; to name a few of the technologies we use on the platform.
You will have support responsibilities on robust, scalable, and distributed systems that operate flawlessly 24x7x365. This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position.
About You
You will be successful in this role if you:
● Have excellent written and verbal communication skills
● Are capable of working in a distributed team and able to excel in a remote culture
● Are self-driven and able to work on key initiatives
● Take pleasure in making things happen and listen to the input from peers
● Are able to make data driven decisions
● Are a believer in a best idea strategy regardless of where or who ideas come
from
Qualifications
● 5 years of experience in either software development or L3 support roles.
● Strong problem-solving, debugging, and analytical skills with great attention to
detail
● Able to understand the code and fix issues if necessary.
● Recreates field problems for verification and analysis enabling quick resolution
for customers or for further escalation as needed.
● Demonstrates a good level of written and verbal communication skills; adapting
approach/style to different situations/audiences.
● Uses logical reasoning to break down and work through a situation/problem to
arrive at an outcome, solving complex problems with minimal guidance.
● Create excellent technical documentation of issues and processes
● Provide coaching to Level 1 and Level 2 Technical Support Representatives
● Experience with teams working remotely
Technical Skills and Experience:
● Ability to take ownership of escalated customer issues
● Excellent planning, organizing, and project management skills
● Excellent verbal, written and presentation skills
● Strong customer, quality and results orientation
● Ability to interact effectively at all levels and across diverse cultures
● Ability to be an effective team member and manage various projects
● Experience troubleshooting UI Technologies, Java; C etc.
● Experience troubleshooting top tier RDBMS such as SQL Server and Postgres
● Experience troubleshooting web server technologies such as Apache HTTP
Server, Apache Tomcat, and Nginx
● Experience with Docker and Kubernetes
● BS/MS degree in Computer Science or a related field, or equivalent experience
or other evidence of exceptional ability.
Additional Information
What You’ll Get:
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart
