What are the responsibilities and job description for the Assistant Facilities Manager position at JLL?
The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the facilities management team with the objective to provide world class operational service delivery to the client. This position will liaise with colleagues and clients to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the team’s resources. The AFM must be organized with effective time management skills, who can demonstrate a willingness to learn and adapt. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed.
Responsibilities:
Responsibilities:
- Assist the FM in meeting or exceeding Site Key Performance Indicators (KPIs); monitor service level guidelines (SLG’s) weekly to identify potential off track areas and plan corrective actions accordingly.
- Oversee the day to day facility operations including but not limited to HVAC, electrical, mechanical, janitorial, maintenance, repair, and pest control.
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Support financial reporting, capital and expense budget preparation, variance reporting, successful completion of client initiatives and KPIs.
- Routinely inspects building to ensure suppliers are meeting contractual agreements
- Assists in the completion of the building audits
- Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to insure complex work orders are planned and executed on time.
- Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience .
- Recommend continuous quality improvement practices and look for business efficiencies.
- Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
- BA/BS degree or equivalent facilities work experience and education.
- 3 years of facilities experience in corporate, third party service provider or as a consultant
- Knowledge of commercial real estate, building systems, accounting and financials, desired.
- Computer proficiency with CMMS (Computerized Maintenance Management System), MS Office including Word, Excel, PowerPoint and Outlook.
- Excellent communication, presentation, client service and follow up skills.
Salary : $53,000 - $65,000
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