Audio Visual Support Technician

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Job Summary and Duties:
Provide Audio Visual (AV) services to support conference room systems, meetings, and video conferencing requirements within assigned properties. The AV package includes several conference rooms of varying sizes, with projectors, displays, wireless casting, UC systems, digital signage system, digital displays, along with multiple monitors placed throughout the building(s). Support the day-to-day operation including set-up, operation and testing, maintenance, inventory, and security of all audiovisual equipment, and conference rooms, basic support of multi-functional devices (including escorting vendors to the device), and basic telecom support with VoIP and mobile devices.

• Confirm that all existing AV equipment and infrastructure (including video conferencing equipment) in the conference, and meeting rooms operate as intended and services occur as planned and without interruption due to equipment failures and problems.
• At the request of General Services, assist in the coordination of the installation of AV equipment, to include escorting contractors and understanding the scope as designed by General Services.
• As requested by General Services, periodically attend meetings with users of conference rooms and meeting rooms, provide instructions on the proper use of installed or mobile AV presentation equipment, or assist in troubleshooting the AV system.
• Provide and attend the required amount of manufacturer training programs; around existing or new technologies as implemented throughout the portfolio.
• Assist in the preparation of assessments on the condition of the equipment, budgets for equipment replacements, and new purchases by providing photos and any known maintenance history.
• Assist if requested in identifying vendors to support and/or perform AV and media projects.
• Inform General Services when equipment is in need of repair and coordinate the contractor activity.
• Assist in the maintenance of AV systems.
• Proactively identify potential Audiovisual issues and provide solutions to client’s concerns or needs.
• Working knowledge of unified communication services, for example, Zoom, MTR, WebEx, etc.
• Assist in the management and maintenance of fulfilling, and closing Service Now tickets related to the team’s core services, including VC support and onsite VC concierge, password resets for mobile and IP phones, Apple ID assistance, adding users to Active Directory, deploying, and setting up new mobile phones/IP phones/multifunction devices, adding/removing International Calling plans, and assisting with basic troubleshooting of mobile and IP phones/MFDs/video conference
• Perform mobile device password resets utilizing Samsung Knox and Microsoft Intune.
• Provide onsite and remote customer assistance with deploying new devices, factory resetting devices, managing users in Active Directory, Microsoft Intune enrollment, Apple ID password resets, video conference support, and basic troubleshooting.
• Provide onsite escort needs for contractors supporting AV/VC and multifunctional device (MFD; printers) support
• Provide other minor technical support as requested (i.e., retrieval of desk phones, testing of new devices, changing toner in a printer)

Benefits:
JLL offers competitive wages and benefits to eligible employees, including:
401(k) plan
Medical, Dental &Vision Insurance
Paid Time Off and Company Holidays
Parental Leave Pay
Short and Long Term Disability Leave

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Job Type: Full-time