What are the responsibilities and job description for the Business Support, Facilities Support position at JLL?
The Hospitality Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, our client service partners and key stakeholders to provide superior service delivery while enhancing their individual personal and professional skills. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment.
Duties:
Duties:
- Reception Service – greet and sign in visitors to the site
- Security liaison
- Maintain internal protocols
- Print and distribute badges
- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
- Ensure Ambassador responsibilities are executed in a manner consistent with the SOW, standard processes, professional brand image and compliant with applicable local laws, rules and regulations.
- Support clients Hospitalty team with all aspects of program delivery
- Conduct routine walkthroughs and assessments of service areas to ensure compliance with service level agreements, policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client
- Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
- Strives to improve service performance
- Achieves and exceeds goals including performance goals and team goals
- Works collaboratively within the account team in the delivery of the services across all business lines
- Intuitive service delivery, anticipating needs or concerns and exceeding client expectations
- Builds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling card
- Visibly engaged and well known in the workplace; spends a majority of the engaging with the site population walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
- Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
- Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies
- Manage client digital mail process, which includes Legal, HR, and Tax mail
- Assist in setting up AV/Meetings
- Perform additional job duties, as requested by client
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